Lead Technical Program Manager - AI Foundations and Agents

_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Lead Technical Program Manager - AI Foundations and Agents

Lead Technical Program Manager (L6)

AI Foundations & Agents

The AI Foundations & Agents team is responsible for accelerating the development and adoption of generative AI and agentic capabilities across Business & Market Insights (B&M I). Our mission is to enable product teams to bring intelligent, customer-facing experiences to market faster by providing shared platforms, reusable services, engineering enablement, and best practices.

Rather than having each product team independently solve the same foundational challenges, we develop common capabilities that reduce duplication, streamline implementation, and simplify the path from experimentation to production.

We partner closely with product, engineering, architecture, and data teams across B&M I to create scalable foundations that allow teams to focus on delivering business value.

Technical Program Managers at Mastercard collaborate to define the how and when of strategic delivery. Within AI Foundations & Agents, this role serves as a key execution leader, helping the engineering team operate efficiently, deliver predictably, and continuously improve how work gets done.

We are seeking a Technical Program Manager who is passionate about operational excellence, engineering effectiveness, and cross-functional coordination. This individual will work closely with a development team to establish strong execution practices, drive delivery outcomes, and support the continued growth of AI capabilities across B&M I.

Partner closely with Engineering Managers, Product Managers, Architects, and Engineers to drive the successful delivery of platform and enablement initiatives.

Own and continuously improve team operating rhythms, delivery processes, release management, planning, and execution practices.

Help ensure the team can efficiently deliver foundational capabilities that enable B&M I product organizations to rapidly develop and deploy agentic solutions.

• Drive planning, execution, and tracking of engineering initiatives from concept through production deployment.
• Coordinate releases across multiple stakeholders and dependent teams.
• Facilitate sprint planning, backlog refinement, execution reviews, retrospective activities, and program increment planning activities as appropriate.
• Identify delivery risks, dependencies, and blockers, and proactively drive resolution.
• Establish mechanisms that improve delivery predictability, transparency, and accountability.
• Partner with Product and Engineering leadership to align roadmap objectives with execution plans.
• Monitor team health, capacity, throughput, and delivery metrics.
• Support operational readiness activities, including release coordination and adoption planning.
• Create clear communication channels for leadership updates, program reporting, and stakeholder engagement.
• Continuously improve team efficiency through process optimization, automation opportunities, and better ways of working.

• Manage day-to-day delivery activities for the AI Foundations & Agents engineering team.
• Create and maintain delivery plans, release schedules,…