IT Help Desk
Job in
Afton, Lincoln County, Wyoming, 83110, USA
Listed on 2026-10-24
Listing for:
North Lincoln County Hospital District
Full Time
position Listed on 2026-10-24
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Position Title:
PC Technician / IT Helpdesk
Department:
IT
Supervisor
Title:
IT Supervisor
While upholding the Star Valley Health mission, vision and values this key position provides primary technical support for internal employees. Provides end-user training and performs other related duties as assigned. This is an “at will” position.
Job Duties- Process IT trouble tickets in a timely and accurate manner.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Works with employees to clearly identify and resolve hardware, software, and service related problems.
- Resolves and/or escalates employee problems or system wide problems in a timely manner.
- Trains employees on software applications, systems, and services.
- Setup new employee accounts and provide training
- Maintains systems support, and archiving procedures, performs daily server tape backups.
- Install, test and configure new workstations, peripheral equipment and software.
- Documents and maintains the company’s software and computer hardware inventories.
- Schedules and performs routine maintenance equipment activities, minimizing impact to end-users.
- Assists in research, application and recommendation of new technologies and products.
- Participate in IT on-call schedule
- Performs other duties and responsibilities as assigned by supervisor.
Skills:
- Working knowledge of Internet, email systems, telecommunications and data communications
- Standard operating systems, software packages, and software utilities
- Proper records maintenance and storage for local and distributed environments
- Strong multi-tasking skills with the ease of changing directions upon requirements and need
- Strong customer service and interpersonal skills
Education:
- High School Diploma or equivalent is required.
- One year of experience of operating, maintaining, upgrading and configuring PC hardware, software and associated peripheral equipment.
- Applicable IT related certifications and equivalent years of experience are acceptable.
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