Customer Technology Support Representative

Customer Technology Support Representative

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Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

The Customer Technology Support Representative will provide technical support to Gordon Food Service internal and external customers on sales and customer‑facing applications.

• Provide technical and “how-to” support via telephone, email, instant message, etc.
• Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments.
• Provide 2nd and 3rd level support activity on specific applications.
• Enter call information into call tracking software efficiently and accurately.
• Mentor other Call Center staff on areas of specialty as appropriate.
• Provide external application support as applicable.
• Provide “how-to” support for business and customer applications.
• Provide backup support and take overflow calls for the Customer Service Department.
• Perform other duties as assigned.

• Monday through Friday, 9:00 am – 6:00 pm.
• Weekly after‑hours on‑call rotation once every 6 weeks.
• Hybrid
  
  Work Schedule:
  
  4 days in office, 1 day from home.

• High School Diploma/Equivalent required.
• Bachelor’s Degree in Computer Science, Business or related field preferred.
• One to three years previous customer‑facing experience or an equivalent combination of education, training, and experience.
• Excellent customer service skills.
• Understanding of web‑based customer‑facing technology.
• Excellent written, verbal, and communication skills.
• Ability to multi‑task, prioritize and work efficiently.
• Ability to collaborate in a team environment and independently.
• Understanding of the principal and process for providing excellent customer service, including customer needs assessment.
• Ability to resolve and troubleshoot technical issues for external and internal customers.
• Understanding of units of measurement and general mathematics skills.
• Knowledge of Unified User Management Software.
• Knowledge of mobile technology:
  Android, Apple devices, iOS, and O/S.
• Provide after‑hour support.
• Advanced knowledge of Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, and Apple Safari.
• 10 key data entry.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to  and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco‑free.

Gordon Food Service is a drug‑free workplace and conducts pre‑employment drug tests.

Entry level

Full‑time

Other

Food and Beverage Services