Full Stack Conversational Designer Job Wyoming area,Michigan USA,Design & Architecture

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There’s a seat at our table for you...

Position Summary

The Full Stack Conversational Designer is a member of the Digital Product Team responsible for AI training, designing conversation flows, and content creation for chatbot & voice experiences, leveraging large language models (LLMs) to craft engaging and effective interactions. Works closely with the product management team to ensure that we are building the right things at the right time. Responsible for understanding Keeps quality at the forefront of the team’s efforts and collaborates with people from business and technical backgrounds daily.

What

You Will Do >

Execute along the entire design process from strategy to research to final UI, and when appropriate even code

Anticipate customer intent so interaction with the virtual agent is as smooth and positive of an experience as possible

Teach AI assistance NLU and communication skills to deliver a satisfying conversational experience

Turn data into understanding; using the analytics and insight from data to improve conversational flows

Turn knowledge or complex business process into a natural conversation

Structure conversations (flows)

Research to understand how people talk and what their needs our, specific to our bots

Study different ways that users ask for things or express the same idea

Write and test sample dialogues to inform design of conversational experiences

Build and integrate Dialogflow agents to power intuitive, user-centered conversations

Create best practices for conversational experiences

Turns words into resonating dialog

Adding tone of voice and personality(persona) to the conversations

Apply psychology- understanding the human centric part of the conversation

Collaborate with product management, the agile team, release train engineer (RTE), and shared services to deliver product features and functionality that meet or exceed customer needs and business goals.

Collaborate with product management to use customer feedback, research, market and data analysis to validate product/service roadmap direction.

Collaborate daily with cross-functional teams to solve problems, provide feedback, and accept completed work.

Collaborate with marketing, web, business leads, customer care, IT, and finance to identify, design, deliver, and report on assigned services/products.

Prepare and participate in PI planning, iteration planning, backlog refinement, demos, and retrospectives.

Performs other duties as assigned.

Design and develop conversational experiences using large language models (LLMs) to create engaging and effective interactions.

Stay informed on the latest advancements in LLMs and conversational AI to continuously improve design and development practices.

When You Will Work

Monday to Friday, 8 am to 5 pm
4 days in office in Wyoming, MI and 1 day remote

What You Will Bring To The Table

Bachelor's Degree in Information Technology, Business Administration or related field required
Leading SAFe (SA), SAFe for Teams (SP) or SAFe Product Owner/Product Manager (PO/PM) Conversational Design, Prompt Engineer Certification preferred
2+ years of business or systems analysis experience preferred
Conversational Design Certified preferred
AI Training preferred
Familiar with Google Cloud Platform or other cloud platforms (AWS, Azure, etc) preferred
1+ years of using lean and/or agile approaches to develop solutions preferred
Experience using the Scaled Agile Framework (SAFe) is preferred
SAFe Product Owner/Product Manager certification is preferred
Excellent listening and communication skills both written and verbal; comfortable speaking in front of large groups is a plus
Able to prioritize work by thinking holistically to consider customer and enterprise needs, not just team needs
Able to decompose complex features into user stories that can be completed in a few days
Able to tell a story and help the team demonstrate its results, even when the solution may not have a user interface
Able…


Increase/decrease your Search Radius (miles)



Job Posting Language