Ice Arena Attendant

Time Posted
: 1 day ago

Position
:
Ice Arena Team – Zamboni Operator & Customer Service

Location
:
Casper Ice Arena

Open Until Filled

Availability
:
Weekends / Evening required.

Contact
:
Casper Ice Arena at 307‑235‑8484 for more information.

• Attends the front desk of the ice arena and provides general information in person or by telephone, about assigned recreational facilities, processing registrations, issuing memberships, passes, taking associated fees and cashiering, food and retail sales, and similar customer service duties.
• Operates ice resurfacer, skate sharpener, and other ice maintenance/making equipment including Zamboni, Olympia, and ice edger.
• Maintains setting up and tearing down areas for special events including shoveling snow, moving tables, chairs, pipes/drapes in meeting rooms and other designated areas.
• Provides general oversight of participants to ensure participant safety and compliance with appropriate policies and general information about the facility and/or events.
• Maintains clean and orderly cashier station and performs routine cleaning tasks, as assigned, including light cleaning of lift chairs, equipment, and facility common areas.
• Completes daily operational reports and inspections of safety equipment, as assigned.
• Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
• Performs other duties of a similar nature or level.

• Customer service principles.
• Cashiering and mathematical calculations.
• Record keeping.
• Standard safety practices and procedures.
• Basic principles of health and sanitation standards.

• Work a variety of shifts including weekends, nights, and holidays as needed.
• Be flexible with changing assignments.
• Learn and follow compliant cash handling methods and procedures.
• Learn and follow proper cash register operation.
• Routinely demonstrate the City of Casper core values.
• Encourage safety protocols to all visitors and customers.
• Keep accurate records of work performed.
• Respond to inquiries, complaints, and requests.
• Follow written and verbal instructions and direction.
• Safely operate and handle equipment and supplies.
• Care for applicable tools and equipment.
• Handle multiple customers at the same time.
• Clean‑up work sites in a neat and orderly fashion.
• Learn to assess problems in the field and conduct measures to correct the problem.
  
  Operate modern office equipment, software, and operating systems/applications.
• Maintain a neat and professional appearance.
• Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
• Establish and maintain effective working relationships with those contacted in the course of work.

• Operating in a courteous, knowledgeable and tactful manner with staff and general public.
• Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
• Operation of modern office equipment, software, and operating systems/applications.
• Cashiering and mathematical calculations.

• High school diploma or equivalent (G.E.D.) preferred.
• Six months of experience in a public setting providing customer service preferred.
• Must be at least 18 years of age.

• Possession of a valid Wyoming Driver’s License preferred.

City Of Casper Employees That Perform Safety Sensitive Tasks Are Subject To Pre‑employment And/or Random Drug Testing. These Tasks Include, But May Not Be Limited To emergency response/rescue; handling or working with hazardous materials, including chemicals as well as solid and liquid waste; operating or maintaining water and wastewater systems; maintaining City computer and data systems including networks, servers, communication systems, etc.;

driving for the City of Casper, whether essential or non‑essential; operating power‑driven machinery or equipment; handling…