Project Manager, Customer Service Rep

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe. If you have what it takes and want to be part of our always growing Rosenbauer family, we want to hear from you!

The Post Sales Project Manager will communicate between the customers and the company throughout the production of their fire apparatus. They will produce change orders based off mid-point and final corrections. The Post Sales Project Manager will work with employees on the floor to ensure all specs are met and any issues are fixed. Also, they will answer any questions and inquiries produced by customers and dealers.

• High school diploma required.
• Bachelor’s degree in business administration preferred.
• 1+ years of sales or customer service experience required.
• Manufacturing experience preferred.
• Knowledge of firefighting processes and equipment preferred.

• Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
• Able to write reports and business correspondence in a professional manner.
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Able to follow written and verbal directions and communicate new information that could affect project trajectories.

• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

• Able to perform intermediate PC functions including the use of spreadsheet tables and formulas.

• Able to deal with problems involving a variety of variables in non-standard situations.
• Strong attention to detail.
• Able to read and understand specs.
• Able to apply strategy and mediate between customers/dealerships and Rosenbauer to ensure peak satisfaction from both parties.
• Able to prioritize work and to multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.

• Driving license – may need to travel off site for trade shows, meetings, or company related events.
• Driving – Own Vehicle – may need to travel off site for trade shows, meetings, or company related events.
• Hours of work – Ability to work evenings and/or weekends occasionally – as needed to meet the needs of the department.
• Travel – Local – may need to travel off site for trade shows, meetings, or company related events.
• Travel – Overnight – may need to travel off site for trade shows, meetings, or company related events.
• Travel – Prolonged Periods – may need to travel off site for trade shows, meetings, or company related events.

EOE, including disability/veterans.

We offer comprehensive benefits including multiple health insurance options, HSA/FSA with employer contributions, dental and vision coverage, life and disability insurance, a 401(k) with company match, generous PTO and paid holidays, wellness incentives, and tuition reimbursement.