Office Support Specialist

Office Support Specialist ) – Wyoming Department of Corrections, Field Services team – Casper Probation and Parole Office.

This full‑time position performs routine and detailed clerical and administrative functions to support the office operations of the Probation and Parole Offices. The role requires professional interaction with staff, offenders, victims, the public, the judicial system, law enforcement, and service providers.

• Acts as a specialist in an assigned program area, performing complex technical duties, including legal secretary responsibilities.
• Performs, leads, or supervises moderate to complex program and operational support duties.
• Performs specialized tasks, coordinates general office functions such as budget, legal work, administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, and provides staff training.
• Conducts research and troubleshoots office systems or procedures for efficiency and accuracy; collects, organizes, writes documentation in response to queries.
• Coordinates and/or acts as a liaison between the agency or work unit and other agencies.
• Processes monthly electronic filing; corresponds with operators regarding production filing; sets up new operators for electronic filing.
• Maintains financial or other records; verifies statistical reports for accuracy and completeness; assists with publishing statistical reports.
• Assists in handling deposits and monetary transactions and/or performing audit functions.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Responds verbally and/or in writing to requests for information.
• Screens and correct documents for procedural compliance; evaluates information for accuracy.
• Provides customer service to customers, clients, and staff and acts as a resource to explain rules and procedures to co‑workers, customers, and/or clients.
• Responsible for inventory assets.
• Performs administrative duties requiring considerable judgment, including fiscal or other specific program areas.
• Resolves some light computer issues/concerns.
• Assures the procurement process is managed appropriately and according to established procedures.
• Involves some processing/interpreting of legal documents.

Preferences:

• At least two years of work experience in an office environment.
• Prior criminal justice exposure.

Knowledge:

• Knowledge of applicable federal, state, and local laws, codes, regulations, and policies, and technical processes related to the department.
• Knowledge of financial record keeping and reporting principles and procedures, basic accounts payable, and purchasing.
• Knowledge of principles and practices of employee supervision, training, and evaluation.
• Knowledge of techniques for providing a high level of customer service.
• Knowledge of computer application systems, Google, Google Docs, and Excel.

Minimum Qualifications:

• 2‑4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II, or
• Associate’s Degree (typically in Business) and 0‑1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II.

• Employee may sit comfortably; may involve walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required.

• Comprehensive health coverage – medical, dental, and vision plans for you and your family.
• Voluntary benefits – life insurance for you and family members, ambulance, pet insurance, short/long‑term disability, flex spending, and health savings accounts.
• Retirement options – Wyoming Retirement System and a 457B account, helping you plan for long‑term financial security.
• Generous paid leave and flexible schedules – vacation, sick leave, paid FMLA, and 11 paid holidays each year.
• Public Service Loan Forgiveness eligibility – for those with qualifying student loans.
• Training and professional development – to support your career…