Strategic Account Manager

Strategic Account Manager – Nordson Corporation

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Drive growth by increasing market share within key strategic accounts—including key customers and strategic focus segments. Represent the full Nordson X‑Ray and Test product range, and build strong, professional relationships to promote our value and win new business. Take full ownership of account development, coordinating internal teams to support opportunities. Provide monthly business updates to senior leadership and maintain accurate forecasts using CRM tools.

Adhere to Nordson’s Go‑To‑Market strategy to ensure consistent execution. Success will be measured by market share growth, new business wins, improved profitability, and high customer satisfaction.

• Take full ownership & responsibility for designated Key Accounts at all levels of their business.
• Co‑ordinate all activity in the Key Account and report to Management on progress, projects, opportunities, and requirements.
• Organise Key Account organisations including key locations and decision makers and establish plans to maximise account penetration.
• Work closely with the Regional Sales Directors and the Divisional VP on strategies for each account.
• Collaborate with other Key Account Managers to maximise “Best Practice” and knowledge globally.

• Promote the Divisional Value proposition and capabilities across the entire division to win profitable business within the customers' facilities.
• Position Nordson as the preferred supplier across the Key Accounts multiple facilities.
• Ensure Nordson is presented in the best possible light at Executive level, opening doors at local level for revenue opportunities.
• Drive outstanding Customer Satisfaction, measured through VOC programmes and regular customer inputs.

• Manage the company resources (e.g., Applications, Sales, Service, Leadership) to penetrate opportunities and win business.
• Where applicable, co‑ordinate resources globally to ensure success on the nominated customer.
• Share progress and successes with the local resources on a regular basis to maintain “buy‑in” and excellent support.
• Work with all the Divisional resources to ensure profitable revenue, profitable order bookings and optimised working capital.

• Work with Nordson Leadership Team and Legal Group to ensure export compliance, contractual compliance and all local and international legal regulations are met.
• Ensure that delivery expectations are accurately managed through clear and concise communications (internally and with the customer).

• Maintain project pipeline weekly ensuring key opportunities are up to date in the Customer Relationship Management system and maintain customer data in C4C.
• Provide accurate and timely forecasts (through the CRM tools) on product/business win forecasts, minimum of 12 months rolling.

• 5+ years of experience in sales / key account management for capital equipment.
• Bachelor’s degree in Business, Marketing, or Engineering.
• Experience in solution selling to large multinational accounts.
• High technical capability to sell complex electronic solutions.
• English fluency.
• Excellent communication and interpersonal skills.
• Proven ability to drive the sales process from plan to close.
• Planning and forecasting skills.
• CRM proficiency (e.g., C4C).

• Excellent analytical capability and data‑driven decision making.
• Excellent negotiation skills.
• Time management, prioritisation, and delegation.
• Flexibility and openness to feedback.
• Ability to lead, coach, and develop account plans.
• Ability to inspire and motivate cross‑functional teams.
• Fluency in additional languages.
• Expertise in spreadsheets, presentations, and databases.
• Experience in Semiconductor and Electronic Assembly markets.

Office based with travel to the…