Concierge - Yellowstone National Park

Overview

Live. Work. Explore. Join our Lodging Team in Yellowstone National Park!

As a Laundry Attendant, you will support the day‑to‑day administrative functions that keep the park running smoothly.

• Position Type:
  Seasonal
• Season Dates:
  April 2026 - October 2026
• Pay: $17.25/hour
• Schedule:
  
  40 hours per week (may include weekends, evenings, and holidays)

• Provide guests with the best in service, courtesy, and care in a timely manner.
• Actively promote and sell park activities and transportation, and provide guests with information about services available in Yellowstone Park and the surrounding area.
• Resolve guest problems skillfully, taking steps to satisfy guests before they leave.
• Offer Yellowstone Forever donation, environmental program, and open account cards to guests during check‑in.
• Register guests, receive and post proper payment, and finalize guest accounts at checkout.
• Assign guest rooms and cabins, issue keys, ensuring guest security at all times.
• Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed during shift at the end of shift.
• Make, confirm, assist, and cancel reservations at other park locations, promoting and selling park activities.
• Answer telephones within three rings using correct greetings and telephone etiquette.
• Take, record, and relay messages accurately and legibly.
• Document all guest problems and/or complaints using correct forms and procedures, resolving issues to guest satisfaction at all times.
• Maintain knowledge of all park facilities, locations, room types, hours of operations, and activities to give accurate information to guests.
• Promote and educate guests on environmental & recycling policies and procedures.
• Understand and adhere to Department and Company policies and procedures.
• Establish and maintain positive working relationships with coworkers and National Park Service personnel.
• Perform custodial and/or grounds keeping duties when necessary.
• Assist other departments as needed, including six‑day work weeks during times of staffing needs.

• Strong communication skills, ability to listen and evaluate.
• Ability to learn quickly and follow instructions accurately.
• Ability to prioritize tasks and move through them efficiently and accurately.
• Ability to interact with diverse people and situations.
• Ability to work thoroughly and quickly under pressure.
• Ability to learn technical aspects of the activities booking process, including computer operation.

• Able to lift and carry up to 25 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching, walking, reaching, and lifting throughout a shift up to 8 hours.
• Working with required chemicals.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.