Campground Guest Service Agent - Yellowstone National Park

Campground Guest Service Agent - Yellowstone National Park

Join to apply for the Campground Guest Service Agent - Yellowstone National Park role at Xanterra Travel Collection

Live. Work. Explore. as part of our Lodging team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Campground Guest Service Agent, you will play a vital role in supporting the day‑to‑day administrative functions that keep the park running smoothly.

Campground Guest Service Agents are responsible for checking guests into campground spaces, providing great customer service, and being subject‑matter experts on Yellowstone National Park.

• Position Type:
  Seasonal
• Season Dates:
  April 2026 - October 2026
• Pay: $16.25/hour
• Schedule:
  
  Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

• Employee housing (dormitory-style) and on‑site employee meals (cafeteria-style) provided at low cost
• Free on‑site laundry facility, Wi‑Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Provide our guests with the best in service, courtesy, and care in a timely manner.
• Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take any necessary steps so that the guest is satisfied when they leave.
• Resolve any site discrepancies.
• Alert Manager to guest problems or concerns.
• Document guest problems and/or complaints using correct forms and procedures.
• Make, confirm, assist, and cancel reservations, including promoting and selling park activities.
• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
• Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed during shift at the end of shift.
• Answer telephones within three rings using correct greetings and telephone etiquette.
• Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.

• Human relation skills – must be a people person who thrives on public contact.
• Strong communication skills, ability to listen and evaluate.
• Problem solving skills, able to evaluate and select a course of action for challenges that arise.
• General/Basic computer skills.
• Sales & basic accounting skills.
• Typing skills.
• Ability to work with minimal supervision.
• Ability to learn quickly and follow instructions accurately.
• Ability to learn technical aspects of the registration process, including computer operation.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse people and situations.

• Lifting up to 25 lbs.
• Standing for up to 8 hours per shift.
• Requires bending, stretching, and reaching throughout a shift up to 8 hours.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.