Lead Technician

Department:
Clinical Operations

Reports To:

Office Manager
Position Type:
Full-Time

The Lead Technician serves as the primary day-to-day resource for the technician team at Focus Clinic. This position combines direct technician responsibilities with additional leadership and operational duties, including training new technicians, coordinating clinical support tasks, troubleshooting testing issues, monitoring supplies, and helping ensure that patient care and clinic operations run efficiently.

The Lead Technician works under the direction of the Office Manager and is expected to model professionalism, reliability, accountability, teamwork, and excellent patient service while helping maintain consistent standards across the technician team.

• Serve as the primary trainer for newly hired technicians.
• Orient new technicians to Focus Clinic workflows, policies, testing procedures, equipment, and documentation expectations.
• Provide hands-on training and support until new technicians demonstrate competence and independence.
• Serve as the first point of contact for technician questions and routine workflow concerns.
• Identify areas where technicians may need additional training or clarification.
• Help maintain consistency in testing procedures and technician workflows.
• Communicate recurring concerns, performance issues, or training needs to the Office Manager.
• Assist the Office Manager with implementing new technician procedures and workflow changes.

• Maintain proficiency in all testing procedures performed by Focus Clinic technicians.
• Assist technicians with troubleshooting testing equipment, software, connectivity, and other technical problems.
• Help resolve testing issues before escalating them to the Office Manager, clinic leadership, or outside technical support.
• Ensure testing equipment is properly maintained, organized, charged, and ready for patient use.
• Monitor testing supplies and inventory to ensure adequate quantities are available.
• Notify the Office Manager and/or place approved supply requests before inventory reaches critical levels.
• Maintain organized, clean, and appropriately stocked testing rooms and work spaces.

• Routinely monitor and manage the clinic fax inbox.
• Review incoming documents and route them to the appropriate provider or staff member.
• Upload or associate documents with the appropriate patient record when applicable.
• Identify urgent or time-sensitive communications and ensure they are addressed promptly.
• Ensure unresolved documents do not accumulate in the fax inbox.

• Monitor and assist with incoming patient telephone messages and electronic encounters.
• Document patient communications accurately in the electronic health record.
• Route clinical questions to the appropriate provider.
• Address appropriate non-clinical questions within established clinic protocols.
• Help ensure telephone encounters are addressed and closed in a timely manner.
• Escalate unresolved or concerning patient communications to the Office Manager or appropriate clinical staff.

• Complete and track medication and service prior authorization requests as assigned.
• Gather necessary documentation and clinical information for authorization submissions.
• Communicate with pharmacies, insurance companies, patients, and providers when additional information is required.
• Monitor outstanding prior authorizations and follow up as appropriate.
• Document authorization status and outcomes in the patient's medical record.
• Identify recurring authorization issues and communicate them to the Office Manager.

• Provide coverage at the reception…