Acute Patient Access Services Representative Per Diem

At Banner Health, you’re not just taking a job—you’re joining our mission of "Healthcare made easier, so life can be better." As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately. Collect patient financial liability and assist with financial counseling where needed. Ensure all documentation is accurate, secure, and compliant. Collaborate with clinical teams to optimize patient flow and satisfaction. Use multi-system technology to streamline patient offerings, intake and record-keeping.

• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

• Health, dental, vision, 401(k) with company match, 403(b), and tuition aid.
• Additional coverage options are available to support everything that makes you, uniquely you, including Pet Insurance, Medical and Financial wellness plans,  protection, Life insurance, and Legal coverage for extra security.
• Please visit our Benefits Guide for more information.

All Acute Patient Access Services New Hires are required to attend New Hire Orientation & PAS New Hire Training.

Acute Patient Access Training (first 4 weeks):
Monday - Friday standard business hours.

Enjoy a flat rate $1/hour weekend and 15%-night shift differential when applicable.

On-call PM rotation and mandatory holiday rotation.

Schedule:

Days and hours will vary.

Will be cross-trained in Inpatient and Outpatient Registration.

Banner Wyoming Medical Center is located in the heart of Casper, Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment.

This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in-person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.