Front Desk Manager - Yellowstone National Park

Front Desk Manager – Yellowstone National Park

Posted 1 day ago. Be among the first 25 applicants.

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Front Desk Manager, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

We are looking for Front Desk Managers to join our lodging operations this summer. Front Desk Managers are responsible for leading a team that checks guests into hotel rooms, provides great customer service and are subject‑matter experts on Yellowstone National Park.

• Position Type:
  Seasonal
• Season Dates:
  April 2026 – October 2026
• Pay: $1,836 – $2,136 bi‑weekly
• Schedule:
  
  Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

• Employee housing (dormitory‑style) and on‑site employee meals (cafeteria‑style) provided
• Free on‑site laundry facility, Wi‑Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take necessary steps so that the guest is satisfied when they leave.
• Perform all duties toward the goal of maximizing guest service while meeting or exceeding financial goals.
• Help in the development of Front Office personnel throughout the season.
• Ensure Front Office personnel are offering the Yellowstone Forever donation, environmental program and open accounts to guests during the check‑in process.
• Provide constructive feedback to staff and prepare employee documentation as needed.
• Regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.
• Ensure daily paperwork is completed in a timely manner and accurately, including bus illness forms, daily reports, EOA form, and guest refund tracking sheets.
• Assure dress, appearance, and conduct policies established by Xanterra and the Lodging Department are followed and enforced.
• Other duties as assigned on-site by operations managers.

• Human relations skills. Must be a "people‑person" who thrives on public contact.
• Previous management or supervisory experience.
• Knowledge of computer programs such as Microsoft Outlook.
• Communication, sales, cash handling, and computer skills required.

• Lifting/carrying up to 30 lbs.
• Making beds, bending, kneeling, stretching as needed.
• Standing for long periods of time and walking up or down stairs as well as outdoors.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.