Front Desk Agent

Position Overview

The Front Desk Agent is responsible for using a computer system (Visual One), courteously provides legendary hospitality experience while performing check in’s and out’s. They will also maintain all guest accounts/folios so they are accurate. They will provide guests with knowledgeable and accurate information of Grand Teton National Park along with the surrounding areas. They will balance all accounting work at the end of each shift.

Equally as important, they are here to have some fun too!

• Outlets:
  Jackson Lake Lodge, Colter Bay Village, Jenny Lake Lodge, and Flagg Ranch
• Starting Wage: $18.25/hr
• Employment Type:
  
  Summer Seasonal 2026
• Shift Type:
  Full Time hours available
• Minimum Age:
  At least 18 years of age
• Housing Availability:
  Yes

• Must consistently provide legendary hospitality experiences to internal and external guests
• Warmly greets all guests and visitors as they arrive at the Front Desk or pass through the lobby
• Registers guests and processes necessary paperwork, obtaining credit card and posting of cash payments
• Performs checkouts; obtaining final payment, and completes checkout in the hotel computer system
• Provides guests with information on the hotel and facilities upon guest check-in, and answers general questions
• Makes change and payments required by guests; posts charges to guest accounts and master folios promptly and accurately
• Takes reservations for same-day arrivals.
• Prepares keys for incoming tours from list provided by Front Office Manager. Prepares folios for departing tours and tour directors
• Coordinates special requests for rollaway and cribs; notifies the switchboard operator and/or Maintenance Department of any items or housekeeping complaints
• Works with the bell staff to provide luggage service to guests
• Notifies Housekeeping of guest checkouts, room changes, updated room status, and unexpected stay-overs in a timely fashion
• Records guest comments or complaints, referring to the managers as necessary
• Assist with operating the main switchboard (PBX) as necessary
• Other duties as assigned

• Valid US Driver’s License – Preferred
• Good working knowledge of computers
• Fluent in speaking, reading, and writing English - Required

• Previous experience in a front desk position – Preferred
• Previous hotel/hospitality experience – Preferred
• Ability to perform well under pressure - Required
• Knowledge of a property management system (Visual One desirable)

• Paid SICK time
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education.

Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing.

The expected pay range is $18.25/hr this is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition

Reference Date: 01/07/2026

Job Code Function:
Front Office