Services Specialist

Employment Services Specialist

Under general supervision, this role provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. The specialist also develops and fills employment needs, offers DWS agency information, and coordinates services to meet business requirements.

Open Until Filled

In addition to compensation, employment at the Department of Workforce Services provides the following:

• Culture of public service and a commitment to work/life balance
• Eligibility for Public Service Student Loan Forgiveness
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities
• Paid vacation, sick leave, and holidays

Sheridan County is located in north-central Wyoming, blending historic western charm with modern hospitality against the backdrop of the Bighorn Mountains.

Human Resource Contact: 307‑473‑3270

• Provides services to individuals by coordinating and executing a broad range of services in accordance with Federal and State program guidelines, policies, and regulations.
• Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
• Confers with employers to develop and fill employment and vocational training openings.
• Refers applicants to employment or other community resources.
• Assesses and evaluates client skills, education, and training.
• Assists and counsels claimants and job applicants.
• Interviews, assesses, and evaluates customers to meet employment, training, and vocational needs.
• Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
• Assists and counsels business customers on DWS coordinated business services, training grants, and resources.
• Provides on‑site visits to businesses to understand employer needs, operations, and job openings.
• Organizes and participates in community events designed to connect business needs and job seekers.
• Works with Program Staff to ensure compliance with Department of Labor case management standards.
• Refers applicants to employers and follows up on the hiring process.
• Provides excellent customer service to internal and external customers.

• Preference may be given to candidates with experience working in federal programs.
• Preference may be given to candidates with customer service experience.
• Preference may be given to candidates with a valid driver’s license.
• Preference may be given to candidates with experience building and maintaining relationships with community partners.

• Knowledge of state and federal statutes relative to employment and agency programs.
• Knowledge of departmental policies, customer service standards, and inter‑agency protocols.
• Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using a variety of multimedia resources.
• Knowledge of administering and interpreting interest, skills, and proficiency tools and of assessing employment issues and limitations.
• Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
• Skills in public speaking, oral, written, and electronic communication, and record‑keeping.
• Skills in establishing rapport with partner services, respecting established protocol with government agencies and their staff.
• Skilled in using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to actively listen to others to foster a positive exchange of information.

Minimum qualifications:

Bachelor’s Degree (typically in Business or Human Services)

0–1 year of progressive work experience (typically in Business or Human Services)

OR 3–4 years of progressive work experience (typically in Business or Human Services)

None

• Occasional travel throughout Sheridan and surrounding communities may be required.

• FLSA:
  Non‑Exempt
• The offer of employment is contingent on the completion of a…