Veterans System Administrator

Veteran System Administrator

VOA Northern Rockies

Classification: Exempt

Reports to: Senior Enterprise Administrator:
Software and Applications

Date: November 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on‑job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

The Veteran Administrator is responsible for full oversight of the organization’s Electronic Health Record system and related applications. This not only includes the day‑to‑day operations but also the planning for additional tools, modules, and products that will further support VOA’s operations through software. An important component of this position is the collaboration with clinical and veteran leaders on the issues, solutions, and needs within the current and upcoming suite of software.

• Lead the setup, configuration, and ongoing oversight of the organization’s Electronic Health Record (EHR) system.
• Project management, in concert with supervisor, of new or rebooted implementations.
• Build and maintain customized EHR forms, workflows, and processes for multiple programs, including SSVF, HVRP, Staff Sgt. Fox, GPD, OP, and Residential.
• Monitor, triage, and resolve Help Desk tickets; escalate complex issues when necessary.
• Manage system administration for the organization’s EHR and related applications, including Bells AI, myHealthPointe Portal, LOCUS, and Order Connect NX.
• Develop, update, and maintain comprehensive training materials for the EHR and associated applications.
• Research and troubleshoot EHR issues to identify root causes, distinguishing between user errors, system bugs, or training needs.
• Perform system cleanup tasks such as merging duplicate records, discharging clients, closing inactive staff accounts, and re‑routing documentation as needed.
• Create and manage reports to assist supervisors and terminating staff in completing pending tasks before separation.
• Collaborate with the finance team to ensure proper system security, permissions, and set up for their operational needs.
• Maintain data integrity by locking charts, securing deceased client records, and performing regular audits.
• Collaborate with veteran teams, data teams, fiscal departments, and clinical leadership to ensure seamless system operations.
• Test, install, and document system patches, software updates, and EHR or billing system upgrades.
• Provide technical support and guidance to internal users, including clinical staff, billing teams, and program personnel.
• Build and run reports or custom queries; manage and format report outputs using Excel.
• Partner with Netsmart AMS and technical experts to troubleshoot complex system issues and submit CASES and Innovations via the Netsmart Support Center.
• Manage EHR‑related projects from planning through implementation, including timeline management, stakeholder coordination, and post‑launch evaluation.
• Demonstrate leadership by mentoring staff, promoting collaboration across departments, and fostering a culture of continuous improvement and accountability.
• Always uphold strict confidentiality and data security standards.

• Effective communicator with exceptional listening, written, verbal, and interpersonal abilities.
• Demonstrates ethical practice and sound judgment in all decisions and actions.
• Exhibits a calm and professional demeanor under pressure or during crises.
• Advanced troubleshooting and problem‑solving skills with strong attention to detail.
• Highly proficient with computers, software systems, and Microsoft Excel, including data formatting and presentation.
• Demonstrated ability to learn new technologies and software applications quickly.
• Excellent organizational, prioritization, and time management skills; able to…