Technical Support Specialist, Device Management

Technical Support Specialist, Device Management

Join to apply for the Technical Support Specialist, Device Management role at Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from  addresses.

The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform.

Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have.

We pride ourselves on our customer‑centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem‑solving and continuous learning.

At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team.

• Support Rippling customers and resolve product issues.
• Handle customer issues from start to finish in a dynamic, fast‑paced environment.
• Leverage phone, chat, email, and video conferencing to help customers optimize our products.
• De‑escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert — a go‑to resource for both customers and coworkers.
• Identify areas of improvement and collaborate with Product and Engineering to share ideas for automation or new features.
• Work well under time constraints and meet schedules; manage unexpected deadlines to meet client needs.
• Contribute across MDM, Inventory Management, and Access Management domains.
• Troubleshoot and resolve endpoint issues across macOS, Windows, and mobile platforms.
• Document troubleshooting steps, best practices, and technical workflows to improve knowledge sharing and team efficiency.

• Familiarity with MDM solutions such as Intune, Jamf, Kandji, or Rippling.
• Working knowledge of macOS, Windows, and mobile device ecosystems.
• Understanding of endpoint security, encryption, and compliance principles.
• Strong troubleshooting and analytical skills, with curiosity to use debugging tools, interpret logs, and learn root causes.
• Excellent communication and customer service skills in a technical environment.

• Bachelor's degree.
• 0‑3 years of work experience, not necessary in a client‑facing role.
• Currently reside in a Pacific or Mountain timezone state and can shift 9 am‑6 pm PST.
• Strong critical thinking to make effective decisions and solve complex problems.
• Organizational skills and experience improving processes.
• Strong written and verbal communication skills in English.
• Flexibility with changing duties and responsibilities.

Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

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