Technical Support Specialist, Identity Management

Technical Support Specialist, Identity Management

Join the Technical Support Specialist, Identity Management role at Rippling
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Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

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The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer‑centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem‑solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast‑paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.

• Support Rippling customers and resolve issues related to our products.
• Take charge of customer issues from start to finish in a dynamic, fast‑paced environment.
• Leverage phone, chat, email, and video conferencing to help our customers optimize our products.
• De‑escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert and serve as a go‑to resource for both customers and coworkers.
• Identify areas of improvement and collaborate with Product and Engineering teams to suggest automation or added features.
• Work well under time constraints and meet schedules; adapt to unexpected deadlines to ensure client needs are met.
• Contribute across multiple domains, including MDM, Inventory Management, and Identity Management.
• Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.
• Support customers in configuring and maintaining identity integrations with IdPs such as Okta, Azure AD, Google Workspace, and One Login.
• Help customers understand and troubleshoot API‑driven workflows, including token generation, permission scopes, and integration errors.
• Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior.

• Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, One Login) and their integration with SaaS applications.
• Understanding of SSO concepts such as SAML,…