IT Systems Administrator

Position Summary

Systems Administrators at Nanosoft Consulting must possess a variety of technical and professional knowledge and skills. This position contributes to designing, building, maintaining, and supporting essential technical services for Nanosoft Consulting's employees, contractors, and customers. This role involves work on physical and virtual servers, online (“cloud”) services, network infrastructure components, voice systems, and other business technology products and services. Systems Administrators serve as an escalation point for support requests and may be called upon to assist with support operations in times of need.

Systems Administrators serve critical roles in security operations and compliance. This role may require after hours work that is scheduled or unscheduled during emergency situations.

• IT Systems Administrator I 90%
• Other 10%

The specific demands of this position may change according to business needs and technologies in use, but generally, this position’s work includes the following:

• Routine operation, maintenance, troubleshooting, and support of all technical systems, including: servers, network infrastructure, hardware, software, management and monitoring systems, technical support tools and systems, enterprise voice, cloud services, etc.
• Serves as an escalation point for the technology support team, and works with colleagues and end-users to resolve complex issues.
• Provides support for all software and hardware. This may include answering questions, troubleshooting problems, teaching or instructing customers, employees, and/or contractors regarding business technologies
• Performs administrative duties and provides support for proprietary business applications and their supporting infrastructure
• Proactively monitors technology stack for performance and maintenance issues, and maintains network monitoring system
• Participates in project planning and execution, and provides strategic planning insights for departmental and company goals
• Performs routine and project-based security functions as part of ongoing audit and compliance processes
• Works with the technology support team to improve endpoint management practices and tooling
• Works with vendors to manage third-party services, address service issues, and plan for growth and new service needs

• Participates in department and company meetings, as requested
• Performs other duties as assigned
• Light maintenance duties, (i.e.: office moves)
• Travel as required
• Overtime/Additional Hours – There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames

• Response to Priority Level 1 tickets or at the immediate request of a manager will be compensated at a minimum of 60 minutes.
• Response to Priority Level 2 tickets will be compensated at a minimum of 30 minutes
• Response to Priority level 3 tickets when requested by a manager will be compensated at minimum of 30 minutes.
• All work meeting the above requirements must be noted on the timecard by the employee and adjusted by the manager prior to approving payroll.

• Experience supporting Microsoft Windows based systems in an Active Directory environment (primarily Windows 10/11, and Windows Server )
• Experience supporting modern versions of Microsoft Office (primarily 2016, but experience with other versions is appreciated)
• Experience supporting a variety of business equipment, including: printers, scanners, access control systems, fax machines, and desktop and portable computers
• Experience with basic enterprise networking, including: VLANs, NAT, IP addressing, VOIP, wireless, and basic network security concepts
• Experience with a variety of mobile devices
• Familiarity with Microsoft Windows Server, Microsoft Exchange, Active Directory, and Microsoft/Office 365
• Familiarity with SLA-driven reliability concepts
• Familiarity with basic client/service dependencies and ability to make basic impact assessments for particular maintenance/service disruptions
• Logical and…