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It Systems Support Analyst
Job in
Wyoming, Hamilton County, Ohio, USA
Listed on 2026-10-04
Listing for:
Gosnaphop
Full Time
position Listed on 2026-10-04
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Location:
New Castle, WY – Onsite
Salary:$80K–$85K
We are seeking an IT Systems Support Analyst to provide hands‑on technical support for users and systems at a refinery location in New Castle, Wyoming, as well as support several smaller pipeline sites throughout the region.
This is a highly hands‑on role supporting both traditional IT and operational technology (OT) environments
. The ideal candidate has strong end‑user support experience, solid Microsoft/Azure fundamentals, basic networking knowledge, and is comfortable working onsite in an industrial/refinery environment.
- Provide onsite and remote end‑user support, troubleshooting, PC imaging/deployment, hardware, software, mobile devices, printers, AV, and VoIP
- Support Azure and on-prem Active Directory in a hybrid environment
- Perform Level 1 networking support, including VLANs, connectivity troubleshooting, and basic subnetting
- Assist with server/storage, network hardware, cabling, data centers, network closets, and other physical infrastructure
- Support IT and OT systems in a refinery/industrial environment
- Track incidents and requests through Service Now and create Knowledge Base Articles/documentation
- Partner with network, infrastructure, operations, and engineering teams to troubleshoot and resolve issues
- Maintain hardware assets, system documentation, equipment inventories, and network information
- Participate in an on‑call rotation for after‑hours support
- 3+ years of IT support/infrastructure experience
- 2+ years troubleshooting Microsoft Windows environments
- Experience with Azure and on-prem Active Directory
- Basic networking knowledge, including VLANs, subnetting, and connectivity troubleshooting
- Strong troubleshooting and problem‑solving skills
- Detail‑oriented with strong documentation/KBA skills
- Excellent customer service skills with the ability to work patiently and professionally with end users
- Comfortable working in a refinery/industrial environment and following strict safety procedures
- Ability to participate in an on‑call rotation and respond onsite when required
- Must be able to work onsite in New Castle, WY
Candidates interested in relocating are welcome to apply; however, relocation assistance is not provided.
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