Assistant Restaurant Manager - Yellowstone National Park

Assistant Restaurant Manager - Yellowstone National Park

Live. Work. Explore. As a part of our Food & Beverage team in Yellowstone National Park! We operate 47 dining venues, including dining rooms, fast‑casual, cafeterias, bars, employee facilities, delis and snack shops. It’s high volume, fast‑paced and fun! Almost half of the Yellowstone summer staff work for the Food and Beverage Operation. If you are interested in starting or enhancing your food and beverage career, the kitchen is a great place to start.

As an Assistant Restaurant Manager, you will assist with training, scheduling and mentoring of front‑of‑house staff. Managers will provide floor coverage during business hours and direct flow of service to deliver excellent guest service.

• Position Type: Seasonal
• Season Dates: Early April – Early November
• Wage: $1,752 – $1,812 Bi‑weekly
• Schedule: Typical schedule is 45± hours, 5 days per week (may include weekends, evenings, and holidays)

We are a welcoming community that works hard, shares a real passion for the environment, and enjoys crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

• Employee housing (dormitory‑style) and on‑site employee meals (cafeteria‑style) provided
• Free on‑site laundry facility, Wi‑Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Perform all duties toward the goal of providing excellent guest service in an efficient manner.
• Assist in developing schedules for the FOH Dining Room staff as assigned by the Dining Room Manager (DRM).
• Coordinate all side work for all dining room personnel.
• Maintain cleanliness, organization and appearance standards in the Dining Room.
• Be on the floor 100% of the time during a meal service period to observe, monitor and follow up on all areas.
• Work with the Chef on duty to maintain high standards of food presentation and sanitation.
• Train and develop all FOH Dining Room personnel.
• Provide ongoing feedback to all service personnel.
• Communicate daily with the Food and Beverage Manager (FBM) concerning all aspects of the Dining Room operation.
• Develop and present written evaluations for assigned Dining Room personnel in the How’s It Going (HIG) format.
• Control costs: food, labor and other expenses.
• Motivate staff to maximize sales by utilizing menu knowledge and suggestive selling techniques.
• Interact with guests on an ongoing basis to ensure service and food quality expectations are met.
• Handle all guest service issues in an immediate and professional manner.
• Maintain constant follow‑up on Company and departmental standards for Dining Room service.
• Ensure the Dining Room is ready to open 15 minutes prior to the posted opening time and deliver a creative, sales‑oriented service briefing.
• Monitor and react to all situations mentioned on comment cards and provide written comments on action taken.
• Maintain a tracking system for all Location Controller/Food & Beverage Controller comments by server.
• Securely handle and balance an assigned cash bank.
• Follow Company and departmental environmental and safety practices to minimize waste and risk.
• Follow Company and departmental policies and procedures.

• Knowledgeable of dining room and reservation service procedures.
• Knowledgeable of all menus and specifications.
• Basic knowledge of sanitation and back‑of‑the‑house procedures for cooks and…