Financial Aid Officer

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$20.00/hr - $25.00/hr

The Financial Aid Officer effectively counsels students and parents on the availability of Title IV programs to achieve their educational goals within federal guidelines. Additionally, the Financial Aid Officer should be regarded by students and teammates as someone who can assist and answer questions regarding a student’s financial aid package. The Financial Aid Officer provides guidance and assistance to the Director of Financial Aid to ensure that students are packaged in a timely manner and within compliance standards.

The Financial Aid Officer will work directly with the Director of Financial Aid, Executive Director, and Divisional Director of Financial Aid to develop improvements to the overall quality and environment of the Financial Aid Office at Ancora Education.

• Counsel incoming, continuing, and reentry students on the availability of Title IV funds and resources to cover their tuition and living costs
• Answer student questions regarding completion of the Federal Application for Federal Student Aid and Direct Loan Entrance Counseling
• Complete verification on all applications selected by the Department of Education
• Resolve conflicting information that is identified between Financial Aid Documents as well as other student files within the institution
• Provide financial aid estimates to students who are interested in registration at Ancora Education
• Timely submission of student files for Campus Compliance Specialist review
• Maintain a low error rate when submitting files to the Campus Compliance Submission
• Effectively communicate with Admissions to ensure future registrations have obtained appropriate documentation for packaging
• Ensure files are uploaded into the campus operating system
• Provide updates to the Director of Financial Aid on students who have not submitted documentation or required paperwork to receive Title IV funding
• Counsel students and package the ATICTL loan
• Effectively use and track activities in Campus Vue
• Other duties as assigned

• High School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• 1 year of experience in a customer service related field
• Ability to multi-task while maintaining organization
• Candid, honest, respectful communication skills (both verbal & written)
• Experience using Microsoft Office (including Word & Excel)
• Highest levels of integrity, trust, respect, and professionalism, with ability and willingness to handle sensitive and confidential situations and documentation
• Must be current on any student loans

• 1 year prior experience in Financial Aid
• Experience with Campus Vue
• Associate’s degree or higher from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

Entry level

Full-time

Education and Training

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.