Sales Associate

Sales Associate

Express, part of PHOENIX Retail, LLC, is looking for a full‑time Sales Associate to join the Berkshire Mall location in Wyomissing, PA. This role focuses on providing an outstanding in‑store experience to customers.

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, and effortless style. The company runs over 400 retail and outlet stores, online channels, and mobile app.

Berkshire Mall
, Wyomissing, PA

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service‑related issues as they arise, communicating resolutions or escalating to store management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0–2 relevant job experiences, minimum 6 months.
• Proficient with iPad and register systems.
• Meet defined availability criteria, including nights, weekends, and non‑business hours.
• Meet physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leaders, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say “Associate Relations” or send an e‑mail to A