Emergency Communicator Telecommunicator II

• Location 340 SOUTH 6th STREET,Wytheville, VA, ,United States
• Base Pay $19.37 - $21.38 / Year
• Employee Type FT Non-Exempt
• Required Degree High school

Performs intermediate technical work on an assigned shift, dispatching law enforcement, fire, and emergency medical service (EMS) to emergency and non-emergency calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the Director of Emergency Communications. The Emergency Telecommunicator II is defined as one who has obtained and maintained all required state and local certifications and has a minimum of 2 years’ experience as a dispatcher.

The Emergency Communications Center is staffed 24x7, 365 days per year, including weekends and holidays, with a variety of shifts available. Fixed, rotating, and/or floating shifts are available and are designed to provide continuous coverage, often requiring flexibility, resilience, and strong communication skills. This position is considered essential, and employees may be called in during major and/or emergency situations, including inclement weather .

• Answers all emergency (911), non-emergency calls, Text-to-911, and TTY/TDD calls for assistance, providing the appropriate response and prioritization.
• Obtains the necessary information required for specific call types.
• Accurately enters medical, fire, and law enforcement calls for service into the computer-aided dispatch (CAD) system using the appropriate nature code.
• Maintains call logs within the CAD system.
• Dispatches appropriate medical, fire, and law enforcement personnel efficiently.
• Provides real-time updates to responding units.
• Operates a multi-screen computer console.
• Monitors radio channels and maintains contact with medical, fire, and law enforcement agencies.
• Requires the ability to maintain confidentiality.
• Answers non-emergency and after-hours calls for various agencies.
• Serves as a liaison to various agencies, including on-call personnel, magistrates, medical examiner, animal control, Virginia State Police, etc.
• Coordinates assistance with other agencies as needed.
• Testifies in courts when subpoenaed.
• Transmits and receives information from the Virginia Criminal Information Network (VCIN), National Crime Information Center (NCIC), and Department of Motor Vehicles (DMV).
• Provides callers with instructions and guidance during emergencies, such as performing CPR or giving first aid instructions.
• Remain calm, composed, and professional in high-pressure situations while providing reassurance to distressed callers.
• Utilize mapping software and other programs to accurately pinpoint the caller's location,the first responder's location, and direct responders effectively.
• Assist in coordinating multi-agency responses during large-scale or complex situations.
• Perform administrative duties, such as updating databases, handling reports, and reviewing logs.
• Multi-task while in a fast-paced, high-stress environment.
• Ability to remain calm and professional while interacting with callers in distress.
• Receives and disseminates appropriate responders to public and private fire and security alarm systems.
• Communicate information to supervisors, as needed.
• Maintain situational awareness and react to infrequent but important alarms.
• Troubleshoot issues with CAD system, radios, consoles, and equipment, or request assistance from vendors and contractors as necessary.
• Ability to make decisions in a timely fashion.

• General knowledge of communication equipment and devices.
• General knowledge of radio procedures.
• General knowledge of the geography of Wythe County and the location of important landmarks and boundaries.
• General knowledge of law enforcement terminology, records, and services they provide to the community.
• General knowledge of fire terminology and the services they provide to the community.
• General knowledge of EMS terminology, records, and services they provide to the community.
• General knowledge of Wythe County Emergency Communications programs, policies, and procedures.
• General knowledge of Wythe County policies, procedures, and ordinances.
• General knowledge of Town of Wytheville policies, procedures, and ordinances.
• General knowledge of Town of Rural…