Registrar PRN

POSITION SUMMARY

Responsible for the performance of all registration/pre‑registration functions at all patient access intake points of entry. Responsible for the identification and referral of patients who might have financial difficulty. Responsible for Point of Service cash collections per corporate, facility, and departmental goals.

• Certification as Certified Healthcare Access Associate
• Medical Terminology
• Customer Service experience

• Registration of all patient types, including patient’s information such as demographics, insurance coverage and clinical information.
• Assures the accuracy of collecting patient information, identification, scanning, retrieving, and editing patient identification and other applicable parts of the patient’s medical record.
• Effectively utilized software to determine patient’s insurance coverage and limitation and communicate to patients any financial responsibility owed.
• Identify patient’s potential financial liability for a specific service and identify patients at risk for inability to meet financial liability. Make a referral to an appropriate agency/person.
• Explain overview of options available to patients/families and work closely with Benefits Advisor.
• Must have a friendly personality, be self‑motivated, and take initiative to get the job done.
• Interrelationships with patients, relatives, vendors, visitors, physicians, co‑workers, and other hospital personnel.
• Speak clearly and concisely when using the overhead paging system throughout the hospital.
• Effectively explain charges and demonstrate ability to answer questions concerning patient accounts.
• Effectively explain insurance verifications and limitations.
• Adhere to cash control policies and procedures.
• Comply with documentation requirements of the department.
• Understand and comply with all regulatory restrictions and imperatives within a registration setting such as EMTALA, HIPAA, MSP, and ABN.
• Participate in strong performance management by meeting standards of the department for productivity, quality, and accuracy.
• Work as a strong team member in a dynamic, patient‑focused, fast‑paced environment.
• Possess and employ ability to communicate with patients and families during times of emotional and physical stress.
• Willingly accept other responsibilities as requested.
• Work independently and prioritize tasks.
• Make quick decisions.
• Demonstrate professional telephone skills.
• Demonstrate effective written and verbal communication skills.
• Display professionalism while completing multiple urgent tasks in a timely manner.
• Function as a preceptor or educational resource in the initial and ongoing orientation of new departmental personnel.
• Respect and honor cultural and religious differences between patients and self.
• Be punctual and reliable when assigned to work.
• Maintain professional and technical knowledge by completing life talent assignments by established deadlines.
• Put patients first. Always. Strive daily to give all patients excellent care.
• Participate in meetings, committees and continuing education to improve both individual departmental and organizational performance, including attending regular monthly staff meetings.
• Handle conflicts and concerns in a timely and professional manner, utilizing crisis‑de‑escalation skills when appropriate.
• Promote cooperative relationships among healthcare teams by communicating information, responding to requests, building rapport, and participating in team problem‑solving.
• Contribute to the maintenance of a safe working environment for patients, staff, visitors and the community.
• Recognize safety hazards and take action to maintain a safe environment.
• Participate in performance improvement processes and projects.
• Perform job duties in a manner that supports WCCH’s core values & Code of Conduct, and in support of the mission of the organization.

• Effective oral and written communication skills, including AIDET.
• Medical Terminology familiarity.
• Working knowledge of Medicare, Medicaid, Commercial, Blue Cross, and HMO payers.
• Ability to utilize keyboard, computer, and general office equipment.
• Work independently or as a team…