Registrar, Healthcare, Healthcare Administration

Responsible for the performance of all registration/pre-registration functions at all patient access intake points of entry. Responsible for the identification and referral of patients who might have financial difficulty. Responsible for Point of Service cash collections per corporate, facility, and departmental goals.

• Registration of all patient types, including patient’s information such as demographics, insurance coverage and clinical information.
• Assures the accuracy of collecting patient information, identification, scanning, retrieving, and editing patient identification and other applicable parts of the patients medical record
• Effectively utilized software to determine patient’s insurance coverage and limitation and communicate to patients any financial responsibility owed.
• Identify patient’s potential financial liability for a specific service and identify patients at risk for inability to meet financial liability. Make a referral to an appropriate agency/person.
• Ability to explain overview of option available to patients/families and work closely with Benefits Advisor.
• Must have a friendly personality, be self-motivated, and the type of person who will take initiative to get the job done
• Interrelationships with patients, relatives, vendors, visitors, physicians, co-workers, and other hospital personnel.
• Ability to speak clearly and concisely especially when using the overhead paging system throughout the hospital.
• Effectively explain charges and demonstrates ability to answer questions concerning patient accounts.
• Effectively explain insurance verifications and limitations
• Adheres to cash control policies and procedures
• Complies with documentation requirements of the department
• Understand and comply with all regulatory restrictions and imperatives within a registration setting such as EMTALA (emergency treatment), HIPAA (privacy), MSP (Medicare Secondary Payer), and ABN (Advanced Beneficiary Notice)
• Participate in a strong performance management by performing to the standards of the department for productivity, quality, and accuracy.
• Works as a strong team member in a dynamic, patient focused, fast paced environment
• Possesses and employs an ability to communicate with patients and families during times of emotional and physical stress
• Willingly accepts other responsibilities as requested
• Ability to work independently
• Ability to prioritize tasks
• Quick decision making ability
• Effective and professional telephone skills
• Effective written and verbal communication skills
• Displays professionalism while completing multiple urgent tasks in a timely manner
• Functions as a preceptor or an educational resource in the initial and on-going orientation of new departmental personnel
• Respects and honors cultural and religious differences between patients and self
• Is punctual and can be relied upon to report when assigned to work.
• Maintains professional and technical knowledge by completing Life Talent assignments by established deadlines
• Puts patient first. Always. Strives daily to give all patients excellent care.
• Participates in meetings, committees and continuing education to improve both individual departmental and organizational performance. Including attending regular monthly staff meetings
• Handles conflicts and concerns in a timely and professional manner, utilizing crisis-de-escalation skills when appropriate
• Promotes cooperative relationships among health care teams by communicating information, responding to requests, building rapport, participating in team problem-solving methods.
• Contributes to the maintenance of a safe working environment and the employee’s own personal safety
• Recognizes safety hazards and takes action to maintain a safe environment for patients, staff, visitors and community
• Participates in performance improvement processes and projects
• Performs job duties in a manner that supports WCCH’s core values & Code of Conduct, and in support of the mission of the organization

• Effective Oral and written communication skills, including AIDET
• Medical Terminology familiarity
• Working knowledge of Medicare, Medicaid, Commercial, Blue Cross, and HMO payers.
• Ability…