TRU Hilton Wytheville - Front Desk Associate

Join to apply for the TRU by Hilton Wytheville - Front Desk Associate role at VP MANAGEMENT LLC

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Join to apply for the TRU by Hilton Wytheville - Front Desk Associate role at VP MANAGEMENT LLC

This range is provided by VP MANAGEMENT LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$10.00/hr - $14.00/hr

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks  or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments.

Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8 hours each day.
• Handle check in, check out, and other transaction inquiries.

• High school diploma or equivalent
• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail

• Previous experience working in a hotel or related industry
• Proficiency with computers and software programs, including Microsoft Office and property management systems

• Seniority level
  
  Entry level

• Employment type
  
  Part-time

• Job function Other
• Industries Hospitality

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