Service Administrator

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RWC Group provides the following range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$22.00/hr - $25.00/hr

Summary:

The Service Administrator primary function is to assist in organizing the billing and time tracking portion of the Service Department – from customer pay to warranty submission.

• Fields incoming internal and external customer inquiries for the Service Department – both in terms of phone calls, walk-in customers, and email communication.
• Reviews and adjusts timecards for the technicians as needed. This includes the posting of Service Technicians labor times.
• Opens work orders as directed, updates technician comments and prepares the work orders for closing. May close work orders as directed by the Service Manager.
• Assists the Service Manager and Assistant Service Managers in staying on top of work orders in process to ensure that they are closed in a timely fashion.
• Processes Service Department warranty claims and PIP’s. Submits claims to the manufacturer and follows up to ensure payment is received.
• Communicates with customer to schedule PM's/DOT inspections, recalls, inoperable telematics devices, etc.
• Directly daily communication with customers to update them on the status of vehicles in the shop.

• Maintains Service Department filing and records as needed
• Other duties or projects as assigned by Management

• Basic knowledge of accounting practices preferred
• Strong organizational and communication skills
• Ability to use computer applications such as Microsoft Office and internet based programs
• General understanding of mechanical/technical terms is preferred
• High School Diploma or GED

• Entry level

• Full-time

• Other
• Industries:
  Motor Vehicle Manufacturing

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