Program Support Officer

The Bureau of Global Health Security and Diplomacy (GHSD) promotes global health security by working with foreign governments, the private sector, and civil society to prevent the spread of infectious diseases and respond effectively to outbreaks. The U.S. plays a leadership role in the Global Health Security Agenda (GHSA), a multilateral initiative involving nearly 70 countries, to strengthen health security across human and animal health.

Nakupuna Solutions seeks a Program Support Officer to provide administrative, operational, coordination, and analytical support to GHSD offices and teams. The position may be assigned to the Front Office (FO), Health Diplomacy (HD), Health Programs (HP), Outbreak Detection and Response (ODR), Program Planning and Evaluation (PPEV), Program Transition and Supply Chain (PTSC), the Foreign Assistance Hub, or the CGFS Budget Team.

Reporting to the applicable Office Director, the Program Support Officer will facilitate communication, coordinate office activities, maintain administrative systems, support reporting and documentation, and help ensure timely execution of office priorities in support of U.S. global health objectives, including the America First Global Health Strategy (AFGHS).

The successful candidate will be a proactive, detail-oriented self-starter who takes initiative, anticipates administrative needs, and follows through on assigned tasks. The role requires sound judgment, strong organizational and communication skills, and the ability to work independently while contributing effectively in a collaborative, fast-paced environment.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to mission requirements and reasonable accommodation.

• Serve as a coordination point for information across the assigned office, GHSD teams, and external stakeholders, facilitating timely communication and follow-up.
• Provide administrative and operational support to the assigned directorate, including special projects, office requirements, documentation, and day-to-day workflow.
• Coordinate meetings, briefings, and events, including scheduling participants, arranging meeting logistics, preparing materials, recording meeting notes, and tracking action items.
• Prepare, edit, format, route, and distribute correspondence, memoranda, action memos, reports, fact sheets, briefing materials, and other office products.
• Support the development, coordination, implementation, and tracking of operational and strategic plans, office initiatives, and program-related requirements.
• Conduct ad hoc analyses of routine programmatic, survey, surveillance, financial, and quality data, as appropriate to the assigned office, and support the preparation of data for reports, fact sheets, presentations, and other products.
• Assist with routine reporting and information requests by coordinating inputs, validating information, tracking deadlines, and following up with responsible personnel.
• Maintain office calendars, contact and distribution lists, electronic and paper files, records, administrative trackers, and other information-management tools.
• Coordinate domestic and international travel arrangements for staff, including transportation, lodging, itineraries, travel authorizations, and vouchers, in accordance with Department of State requirements. Use the E2 Travel System to support travel processing as applicable.
• Respond to routine inquiries, receive and direct calls and visitors, and coordinate visitor access or escort requirements in accordance with applicable procedures.
• Support routine administrative functions, including office supply management, staff time and attendance processing, onboarding coordination, and equipment or security-access requests, as assigned.
• Provide timely information and guidance on administrative procedures, reporting requirements, deadlines, and office processes.
• Identify opportunities to improve administrative workflows, information management, and reporting processes; help implement updates to procedures, templates, and office tools.
• Use office technology and data-management tools to organize information, improve efficiency, and support accurate and timely reporting.
• Perform other duties as assigned.

• Accurate and current administrative trackers, office calendars, contact lists, distribution lists, and…