Case Manager - Hope

Case Manager – New Hope Yakima, WA

Join our team as a Case Manager for New Hope in Yakima, WA! Be part of a healthcare organization that believes in making a difference beyond medical care. We have transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon, offering medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

• $24.77–$30.34 DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!
• Monday – Friday 8:00 am – 5:00 pm

• Build program‑specific caseload by seeking out referrals from providers and/or other identified partners to meet program objectives.
• Conduct intake screenings to assess clients, identify immediate needs, and determine appropriate program services.
• Conduct in‑depth client interviews using a systematic social services assessment.
• Refer clients to appropriate agencies/services based on their needs.
• Assist clients with the self‑referral process.
• Meet regularly with clients (often in‑home) to monitor implementation of the service plan, provide advocacy, and resolve problems that interfere with participation.
• Create, update, and maintain each client’s service plan and documentation per program guidelines and funding regulatory requirements.
• Establish and maintain relationships with other service providers/agencies & keep updated on available community services.
• Participate in interdisciplinary team case reviews and other meetings as needed.
• Perform clinical responsibilities in alignment with The Joint Commission (TJC), HRSA, and YVFWC requirements.

• Bachelor’s Degree in Social Work, Behavioral Sciences, Psychology, Child Development, or equivalent OR
• Associate’s Degree with two years’ experience in community social services, public health services, crisis intervention, outreach or linkage programs OR
• High school or GED with four years’ experience in community social services, public health services, crisis intervention, outreach or linkage programs
• Valid driver’s license and proof of automobile liability insurance coverage.
• Bilingual (English/Spanish) preferred; must demonstrate level 10 language proficiency to receive bilingual differential pay.
• Effective verbal, written, and listening communication skills.
• Strong customer relations skills and ability to manage stressful situations.
• Knowledge of medical terminology required.
• Knowledge of cultural differences and their impact on patient care.
• Knowledge of local social and health services.
• Knowledge of how to access local community agencies and resources.
• Ability to develop effective working relationships with social service providers and partners.
• Ability to interact professionally with a variety of clients and employees.
• Basic proficiency with Microsoft Outlook, Word and Excel.

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well‑being.”

Our mission celebrates inclusivity. We are committed to equal‑opportunity employment.

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Health Care Provider;
Industries:
Hospitals and Health Care, Non‑profit Organizations, and Public Health