NOC Technician II; Network Operations Center

NOC Technician II (Network Operations Center)

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR,  MT, so does our need for team members who can help us grow and realize our goals.

• Genuinely Caring:
  Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
• Empowering You:
  We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
• Innovation and Improvement:
  We always look for ways to make the experiences of our customers – and each other – better.
• Earning Your Trust:
  We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

To be considered for this position, you must live within commuting distance to Yakima, WA.

The NOC Technician II is responsible for the day-to-day monitoring of Wholesail Networks infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls.

The NOC Technician spends a great deal of time working in a team environment with other Network staff but also works on projects independently.

The schedule for this position will be 10:00 p.m. to 8:00 a.m. either Sunday through Wednesday or Wednesday through Saturday.

Essential Duties and Responsibilities:

• Provide second level support to resolve complex, technical problems.
• Serve as a mentor and resource to Tier 1 NOC Technicians.
• Assist NOC leadership with interviewing candidates as requested.
• Provide training to new hires in the NOC.
• Monitor network using software and stations provided.
• Troubleshoot incidents and events and escalate appropriately.
• Provide technical aid to customers, while ensuring a best-in-class customer support experience.
• Follow procedures.
• Provide 24x7 support for the Wholesail Networks system.
• Document fully and to Wholesail Network’s standards.
• Performs other duties as required to support the business and evolving organization.

Qualifications:

• Associate Degree in a related field, or an equivalent combination of training, education and experience required.
• CCNA, CCNP, JNCIP or JNCIA SCTE, NCTI Certifications preferred.
• Knowledge of DWDM, TDM, Ethernet, MPLS and IP routing preferred.
• Telecom Network Operations Center experience required.
• Knowledge of network protocols and networking technologies required.
• Experience and understanding of Cisco Systems switches and routers preferred.
• Basic understanding of IPv4 and IPv6 subnet address standards preferred.
• Ability to provide excellent customer service.
• Excellent troubleshooting and analytical skills required.
• Ability to use NOC tools for issue identification and escalation.
• Excellent time management skills and ability to prioritize.
• Ability to communicate effectively with all levels within an organization.
• Strong oral and written communication skills are required.
• Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems.
• Ambitious and goal oriented.
• Strong attention to detail and problem-solving skills are required.
• Ability to work as part of a team while performing as an individual.
• Ability to work various shifts as needed, including weekdays, weekends, swing, and night.

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.