Help Desk Coordinator

Help Desk Coordinator

Yakima, WA 98902

Salary Range $24.60 - $36.90 Hourly Position Type Full Time Job Shift Day Education Level High school diploma or GED

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. What are we looking for in a Help Desk Coordinator?

Using strong customer service skills, answers phone, walk-in and email requests from staff for support of computer, phone and training issues. Submits data of the issue into the Help Desk database and if unable to solve the issue, assigns to the appropriate staff member.

SCHEDULE :
Monday - Friday ; 8AM-5PM

• This is an in-person position at the posted location; remote or hybrid work is not available.
• Applicants must be authorized to work in the U.S without the need for current or future visa sponsorship; H-1B visa sponsorship is not offered.

Help Desk Coordinator duties may include:

• Provides support to end users on a variety of issues relating to the agencies information systems while serving as the primary contact for all Information Services questions and concerns.
• Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
• Tracks and monitors the problem to ensure a timely resolution. Coordinates with others to resolve problems if necessary.
• Leads and directs the work of others as needed.
• Manages user system accounts for password and team changes.
• Manages distribution lists for email server.
• Tracks training attendance provided by the department and logs information into Help Desk Database and Excel.
• Serves as recorder for the team at official meetings.
• Exhibits a general knowledge of the agency network, commonly used software (Word, Excel, PowerPoint), operating systems and overall information systems.
• Provides tutorial and classroom instruction to customers as needed.

Qualifications:

• High school diploma or equivalent
• Three years of related experience or an equivalent combination of education and experience.

Equal Opportunity Employer Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race, sex, age, color, religion, national origin, sexual orientation, gender identity or expression, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local law. We value the diverse perspectives and strengths that our employees bring to the workplace and we encourage individuals from underrepresented groups to apply for our positions.

The Human Resources department offers accommodations and assistance for the application and interview process; please contact us to make arrangements.