Service Manager - Yakima, WA

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Who We Are Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,600 team members. Bruckner’s is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.

• We contribute to our local communities
• We care about our people

Job Details

Description

COMPENSATION

$80,000 - $140,000 per year

Who We Are Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,600 team members. Bruckner’s is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.

• We contribute to our local communities
• We care about our people

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

What We Offer

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

Job Summary

He/she is responsible for the safe, efficient, and profitable operation of the Service Department. Advises and makes recommendations to Management with respect to the best interests of the Service Department and compatible with the overall objectives.

Essential Position Functions And Principal Accountabilities

• Develop and follow annual service budget based on labor hours attainable and measurable. Service profit goals compatible with overall dealership financial and operational objectives. Labor sales to be monitored on a monthly basis to assure achievement of goals.
• Develop and implement annually a Service marketing and promotion plan in order to generate labor sales. Provide the leadership role for the justification of, then the recruitment, screening, hiring, training, and development of Service personnel.
• Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.
• Audits work orders for completeness and accuracy prior to customer billing.
• Develop, maintain, and adheres to a priority system for scheduling all Service work, both customer and internal.
• Schedules and assigns jobs and work areas to employees according to their skills and knowledge. This will be accomplished in a manner to eliminate time lost between jobs.
• Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.
• Meets with Sales and Parts Managers monthly to evaluate and maintain inter-departmental relations, to address concerns and integrate plans to maximize dealership performance and attain high levels of customer satisfaction.
• Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.
• Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.
• Coordinate Dealership technical programs and service related training sessions.
• Ensures that necessary shop tools, and service equipment are available and maintained in good order.
• Makes recommendations regarding the purchases of Service vehicles and maintain fleet in a manner to provide a profitable operation.
• Per…