Scheduling Director

Job Title:

Director of Scheduling

Classification:
Exempt

Department:
Scheduling

Revision Date:
September 20, 2026

Reporting Relationships

Reports to:

Vice President of Strategic Development

Positions Supervised:
Scheduling Manager, Scheduling Supervisor

The Scheduling Director provides strategic leadership and oversight of all scheduling operations at KIM, ensuring that scheduling systems, processes, and teams operate efficiently and align with organizational goals. This role treats master scheduling as a primary driver of agency stability, service quality, and revenue protection, and owns the planning, implementation, and continuous improvement of scheduling practices while ensuring high-quality communication and service to clients, employees, and organizational partners.

As a director-level leader, this role is expected to operate strategically and proactively — bringing data-informed recommendations to the VP of Strategic Development, modeling professionalism, and building a strong, capable Scheduling team that advances KIM’s commitment to Consistency in Care, Integrity in Operations, and Stability & Growth.

$/hour (annualized)

• Lead, mentor, and supervise the Scheduling Manager, Scheduling Supervisor, and Float Staff, setting clear expectations and holding the team accountable to director-level standards of professionalism and performance.
• Conduct regular 1:1s with direct reports to review priorities, remove obstacles, and support their professional growth; model this practice as an expectation for the team's own people-management approach.
• Build bench strength on the Scheduling team through mentoring, cross-training, and succession planning, ensuring the team can scale with organizational needs.
• Champion organizational culture and values, and execute retention and employee engagement strategies that build a resilient Scheduling team and workforce.

• Provide strategic direction and oversight for company-wide scheduling operations, aligning department goals with the agency's long-term strategic development.
• Use data-driven decision-making to identify inefficiencies in workforce deployment, forecast resource demands, and implement cost-control measures that maintain operational excellence.
• Provide accurate, timely scheduling data to support the VP of Strategic Development's predictive workforce models, helping anticipate staffing shortages and minimize reliance on reactive recruiting and emergency scheduling adjustments.
• Treat master scheduling as a primary driver of agency stability, service quality, and revenue protection.

• Design, implement, and refine scheduling systems, workflows, and policies to support consistency, responsiveness, and operational efficiency.
• Drive workforce utilization strategies that optimize staffing patterns, maximize contract fulfillment, and maintain required client-to-staff ratios across all programs.
• Provide strategic leadership in labor-cost management by optimizing schedules, minimizing overtime exposure, and ensuring staffing allocations align with organizational budget targets.
• Directly analyze scheduling software data to systematically identify, track, and eliminate unauthorized overtime and open-shift inefficiencies.

• Partner with Human Resources so that leave management (FMLA/PFML), overtime policy, and disciplinary actions are well integrated between Scheduling and HR.
• Ensure high-quality communication and service to clients, employees, and organizational partners regarding scheduling changes, coverage, and expectations.

• Ensure compliance with EEO, ADA, FMLA, OSHA, HIPAA, and…