Bilingual Customer Care Sr. Specialist Retail + Lang Differential

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!

Our next class is scheduled to start on Monday, January 5, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Yankton SD Branch, Greeley CO Branch or Kearney NE branch. 100% attendance required, time off requests will not be granted during the training period.

Starting Monday, 2/23/26, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below.

• 1:30pm to 10:00pm MTW=YS
• 9:30am to 6:00pm MT=FYS
• 11:00am to 7:30pm M=WRF=S
• 10:00am to 6:30pm TWRFY=
• 8:00am to 4:30pm MTW=FY=
• 8:00am to 4:30pm MTWR==S
• 12:00pm to 8:30pm MTWRF==
• 11:00am to 7:30pm TWRFY=
• MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)

Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower:

• 1601 Dodge Street Omaha, NE 68102
• 332 Broadway Ave Yankton, SD 57078
• 1701 23rd Ave Greeley, CO 80634
• 2223 2nd Avenue Kearney, NE 68847

Benefits eligibility for all employees begins the 1st of the month following your start date! (February 1, 2026)

Compensation: $18.00 Per Hour + 10% Language Differential

• Assist Customers:
  Handle inbound and outbound calls to address customer inquiries and provide support.
• Account Management:
  Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Issue Resolution:
  Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Product Information:
  Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Customer Verification:
  Verify customer identity to ensure security and privacy of account information.
• Service Requests:
  Process service requests like account openings, closures, and changes to account details.
• Technical Support:
  Offer basic technical support for online banking, mobile app usage, and ATM-related issues.
• Compliance:
  Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Feedback Collection:
  Gather customer feedback to improve services and enhance customer satisfaction.
• Documentation:
  Maintain accurate and detailed records of customer interactions and transactions.

• Having an organized workstation to aid with seamless customer interactions is a best practice.
• WFH employees are required to live within a 90 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur.
• WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action.
• Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care.
• Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace.
• Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location.
• Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/ mileage will NOT be paid/reimbursed for this commute.
• Working from a location other than your permanent address must be pre-arranged and approved by management. WFH arrangements may be rescinded if the employee's address change is outside of a 90 miles radius of a call center site.