Customer Solutions Specialist

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. We are hiring a full-time Customer Solutions Specialist to join our Yankton team. Supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.

• Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc.
• Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email.
• Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction.
• Assist customers with account-related questions and requests.
• Research and resolve customer issues, acting as the customer liaison between departments when necessary.
• Complete customer and account maintenance, and check back reviews.
• Complete daily maintenance reports.
• Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies.
• Adhere to policies and procedures regarding appropriate resolution of customer complaints.
• Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs.
• Inform management of irregular or recurring issues and suggest improvements.
• Attend and come prepared to all meetings and developmental training as necessary.
• Attendance – consistently at work and on time.
• Other duties as assigned.

• High school diploma or general education degree (GED)
• Three to six months customer service or related experience
• Or equivalent combination of education and experience

Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment.

Punctuality is a must. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge,, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office:
The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.

Light:
The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.

• Adaptability – Adapts to changes in the work environment.
• Attendance/Punctuality – Is consistently at work and on time; arrives at meetings and appointments on time.
• Career Apparel – Adheres to the Career Apparel policy; demonstrates professional appearance during Bank hours or at after-hours Bank functions.
• Customer Service – Responds promptly to customer needs including requests for service and assistance; provides courteous, personal attention to promote ongoing relationship servicing with customers.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Design – Demonstrates attention to detail.
• Initiative – Looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation – Shares suggestions for improving work.
• In…