Bilingual Customer Care Sr. Specialist Retail + Lang Differential

Job Summary

At FNBO, our employees are the heart of our story—and we’re committed to their success!

Our next class is scheduled to start on Monday, February 2, 2026.

You MUST be able to train 9:00 am to 6:00 pm CST for the first 7 weeks on‑site at the following locations. 100% attendance required; time off requests will not be granted during the training period.

• 1601 Dodge Street, Omaha, NE 68102
• 332 Broadway Ave, Yankton, SD 57078
• 1701 23rd Ave, Greeley, CO 80634
• 2223 2nd Avenue, Kearney, NE 68847

Starting Monday, March 23, 2026, you will transition into one of the following schedules and work remotely from home.

• 7:30 am to 4:00 pm MTWR==S
• 11:00 am to 7:30 pm MTW=F=S
• 1:30 pm to 10:00 pm MT==FYS
• 1:00 pm to 9:30 pm M==RFYS

Please note that Full‑Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO Customer Care Talent Advisor.

$19.80 ($18.00 Per Hour + 10% Language Differential), Non‑Exempt/Hourly.

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers. At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible! This role is for you, if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.

• Assist Customers:
  Handle inbound and outbound calls to address customer inquiries and provide support.
• Account Management:
  Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Issue Resolution:
  Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Product Information:
  Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Customer Verification:
  Verify customer identity to ensure security and privacy of account information.
• Service Requests:
  Process service requests like account openings, closures, and changes to account details.
• Technical Support:
  Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
• Compliance:
  Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Feedback Collection:
  Gather customer feedback to improve services and enhance customer satisfaction.
• Documentation:
  Maintain accurate and detailed records of customer interactions and transactions.

• Having an organized workstation to aid with seamless customer interactions is a best practice.
• WFH employees are required to live within a 90‑mile radius of a service center.
• WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise.
• Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care.
• Employees are responsible for all expenses incurred related to the establishment and use of the designated home workspace.
• Due to the nature of the work and accessible customer information, which is confidential, visitors while working are not allowed, regardless of location.
• Commuting to an FNBO location for a meeting, training and other work that needs to be done in person could be required. Travel time/mileage will NOT be paid/reimbursed for this commute.
• Working from a location other than your permanent address must be pre‑arranged and approved by management. WFH arrangements may be rescinded if the employee’s address change is outside of a 90‑mile radius of a call center site.

• Bilingual in English and Spanish (required)
• Customer Service
  
  Skills:
  
  Strong ability to interact with customers in a friendly, professional, and empathetic manner. (preferred minimum 12 months)
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills to clearly convey information and resolve issues.
• Problem‑Solving Abilities:
  …