Client Relationship Manager

Position: Client Relationship Manager at CarltonOne
Join Carlton One as a Client Relationship Manager, empowering client loyalty and engagement across the globe. This analytically driven role focuses on operational effectiveness and strategic insights.

As part of the Carlton One team, the successful candidate will manage direct client relationships with a strong analytical and problem-solving approach. Essential skills include proficiency in Excel and a solid understanding of SaaS operations. You will drive client engagement through insightful reporting and responsiveness while managing program implementations and inquiries.

Key Responsibilities:

• Achieve KPIs for revenue and client retention

• Deeply understand client needs and offerings

• Lead the configuration and implementation of client programs

• Produce and communicate reports with actionable insights

• Address client inquiries via a ticketing system

Requirements:

• 4+ years in managing client relationships

• Knowledge of Recognition and Incentives industry

• Strong analytical and organizational skills

• Proficient in PowerPoint for business presentations

• Capability to thrive in a fast-paced environment

Drive client success and operational excellence by becoming a Client Relationship Manager at Carlton One.
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