Vice President of Quality Enhancement

4 days ago – Be among the first 25 applicants

Join Latham Centers, a world-renowned leader in supporting children with complex special needs, including Prader‑Willi syndrome. We are seeking a Vice President of Quality Enhancement who will provide executive leadership for the organization’s quality management, risk mitigation, compliance, and safety programs.

This role ensures the agency meets or exceeds all state, federal, and accreditation standards while promoting a culture of continuous improvement, safety, and person‑centered excellence.

The VPQE oversees the Quality Enhancement System, supervises the Quality Enhancement Director, and partners with senior leadership to integrate quality and risk strategies into all programs and operations.

The VPQE also serves as the primary liaison with regulatory agencies and accrediting bodies, ensuring transparent communication and proactive resolution of compliance issues.

They will support and partner with teams to strengthen learning and quality outcomes, provide strong and decisive leadership, and help deliver positive results for the people we serve.

Important: Candidates must submit both an updated resume and a cover letter to be considered for this position.

Schedule: Monday – Friday, 8:00 a.m. – 4:00 p.m. This is primarily an in‑person position, with an opportunity for a hybrid schedule.

Requirements: Bachelor’s degree required. Master’s degree with a focus in human services strongly preferred.

Minimum of five years in quality assurance, risk management, or compliance within human services, healthcare, or education, including at least three years in a leadership role.

Extensive knowledge of Massachusetts regulatory frameworks for human services (DDS, DPH, DESE) and accreditation standards (e.g., COA, CARF).

Demonstrated success in leading organizational change and fostering a culture of continuous improvement.

Valid driver’s license.

Develop and execute an agency‑wide Quality & Risk Management Strategic Plan aligned with the organization’s mission and goals.

Advise the CEO, senior leadership, and Board committees on emerging risks, quality trends, and compliance priorities.

Serve as the agency’s lead on accreditation and licensing readiness (e.g., COA, DDS, DESE, DPH).

Oversee the Quality Enhancement Director in conducting internal audits, environmental inspections, and case record reviews across programs.

Ensure compliance with all DDS, DPH, DESE, OSHA, HIPAA, and other applicable regulations.

Monitor and analyze key quality indicators, consumer satisfaction surveys, and performance outcomes; implement corrective actions as needed.

Chair the Quality Council and present quarterly quality and risk reports to the Board.

Lead the organization’s Risk Management program, including identification, assessment, and mitigation of operational, health, legal, and financial risks.

Oversee incident management, including investigations, root cause analysis, and regulatory reporting (HCSIS, OSHA, HIPAA breaches).

Partner with HR, legal counsel, and insurance carriers on workers’ compensation, liability claims, and loss prevention strategies.

Ensure effective policies, procedures, and training are in place to prevent compliance violations.

• Executive

• Full‑time

• Quality Assurance

• Individual and Family Services