Administrator; Operations

Location Wolverhampton or Chipping Sodbury

Published a day ago

Closing in 13 days

This is a Fixed term , Full Time vacancy.

Contract: Fixed Term Contract, 7 months
Hours: Full time, 40 hours per week
Contractual base: Wolverhampton (WV10 6TB
)or Chipping Sodbury (BS37 6JX
) You’ll be contracted to one office location

Help us keep customers informed and repairs on track

At Bromford Flagship, we believe everyone deserves a home that is safe, secure and warm. We're looking for organised and customer-focused Operations Administrators to provide vital coordination and administrative support across our repairs service.

This is a fast-paced and varied role where you'll work closely with colleagues, contractors and stakeholders to help ensure repairs are managed efficiently and customers receive timely updates and support. You'll play an important part in keeping operations running smoothly while helping us deliver a great customer experience.

Due to the scale of this work, we're recruiting 8 Operations Administrators to join our team across our Wolverhampton or Chipping Sodbury offices.

These are 7-month fixed-term opportunities, and successful candidates will be required to start on 16 November 2026.

You’ll provide essential administrative and coordination support to our operational teams, helping to ensure repairs are managed effectively and customer commitments are met.

• Acting as a first point of contact for team emails, customer enquiries, notifications and telephone calls.
• Administering work orders for internal teams and contractors involved in delivering repairs services.
• Maintaining accurate records and reviewing work order information to support customer communications and regulatory requirements.
• Liaising with operational teams and contractors to monitor progress and manage ongoing repairs.
• Working collaboratively with Customer Services, Home Investment, Mechanical & Electrical and Neighbourhood teams to resolve queries and provide updates.
• Supporting complaint investigations by gathering information and helping ensure commitments are delivered.
• Communicating with a wide range of stakeholders to coordinate activity and achieve positive outcomes for customers.
• Identifying opportunities to improve processes and contribute to continuous service improvement.

We're seeking highly organised administrators who enjoy working in a busy environment and take pride in delivering excellent customer service.

• Experience in an administrative, coordination or business support role.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong communication skills, both written and verbal.
• A collaborative approach and the ability to build positive working relationships across teams.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A proactive and customer-focused mindset with strong problem-solving abilities.

You'll have:

• Strong IT skills with experience using Microsoft Office applications.
• Good data entry and system administration skills, ability to pick up systems quickly.
• Experience managing information accurately and maintaining administrative processes.
• The ability to work effectively both independently and as part of a team.

At Bromford Flagship, we're customer-driven, ambitious and all-in. As an Operations Administrator, you'll play an important role in supporting the delivery of repairs services that make a real difference to our customers' lives.

This is a fantastic opportunity to gain valuable experience in a busy operational environment, working alongside a supportive team committed to delivering excellent outcomes for customers. You’ll develop…