Service Coordinator

Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team? We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in‑house gas services to our customers. This is a part‑time, office‑based role working 24.5 hours per week.

The working pattern is:

• Monday: 8:30am – 6:00pm
• Thursday: 9:00am – 6:00pm
• Friday: 9:00am – 6:00pm

You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with relevant legislation and regulations.

• £30,572.91 per year (pro rata), with annual review
• £500 per year towards private medical, dental, gym membership, or insurance
• 27 days annual leave plus bank holidays (pro rata), with the option to buy and sell leave
• Pension with employer contributions up to 10%
• Life assurance and wellbeing support for you and your family
• Retail discounts
• Flexible working options where appropriate

• Planning daily schedules for heating engineers and coordinating the end‑to‑end delivery of services and repairs
• Allocating emergency, urgent, and routine work to engineers effectively
• Monitoring service requests, job progress, and productivity using digital scheduling platforms
• Liaising with customers, suppliers, and internal teams regarding service issues
• Ensuring all operational processes meet quality, safety, and compliance standards
• Assisting with the compilation of performance reports, including KPIs and customer satisfaction data

• Hands‑on work with real impact in local communities
• Supportive, professional, and safety‑focused team
• Opportunities for career development and further training
• Collaborative and values‑driven working environment

• Experience in service coordination, planning, compliance, or a similar fast‑paced environment
• Strong IT skills with a flexible and adaptable approach to work
• Excellent communication and interpersonal skills, with a friendly and professional attitude
• Strong organisational skills and attention to detail

• A Basic DBS check is required (arranged by BFL)

Apply today or get in touch for a quick, informal chat—we’re happy to talk through the role before you apply:  Please apply early, as we may close the vacancy if we receive a high volume of applications.

Closing date: 7th August 2026.