International BSC Senior Administrator; Polish speaking

About Heidelberg Materials UK

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

The Heidelberg Materials (HM) International Business Service Centre (BSC) provides administrative, transactional and accounting services to in-scope HM International BSC Senior Administrator (Polish Speaking) Join a Global Team and Make an Impact. Are you fluent in Polish and English, highly organised, and passionate about delivering exceptional service? We're looking for an International BSC Senior Administrator to join our Business Service Centre team and play a key role in supporting critical business processes across our international operations.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality work while collaborating with colleagues, customers, and suppliers across multiple countries.

As an International BSC Senior Administrator, you'll be responsible for ensuring the efficient delivery of administrative and transactional processes while maintaining excellent service standards.

• Transaction Processing Manage high volumes of transactions within designated process areas, including accounts payable, purchasing administration, master data management, document validation, cash application, and other related activities. Ensure work is completed accurately and within agreed service levels.
• Customer Service Provide professional and timely support to customers, suppliers, and internal stakeholders. Respond to queries effectively, ensuring a positive customer experience and swift resolution.
• Compliance & Controls Follow established procedures, policies, and documentation to ensure process compliance. Maintain a "right first time" approach while meeting Service Level Agreement (SLA) requirements. Adhere to all internal controls and governance standards.
• Problem Solving Investigate non-standard transactions and identify appropriate solutions. Analyse issues, identify root causes, and communicate findings to management. Escalate unresolved issues where necessary.
• Subject Matter Expertise Develop and maintain in-depth knowledge of team processes and systems. Support colleagues by sharing expertise and assisting with training and onboarding activities when required.
• Continuous Improvement Identify inefficiencies, process bottlenecks, and opportunities for improvement. Contribute to continuous improvement initiatives and support project implementation activities. Promote best practices and ways of working across the team.

• Fluent in both Polish and English, written and spoken.
• Strong administrative and organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively in a high-volume processing environment.
• Customer-focused with excellent communication and stakeholder management skills.
• Analytical mindset with strong problem-solving capabilities.
• Confident using Microsoft Office…