Service Coordinator

Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive, professional approach within a supportive team?

We are looking for a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, supporting the delivery of essential in-house gas services to our customers.

This role will be based on the office 5 days per week.

You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in full compliance with all relevant legislation and regulatory requirements.

Join Bromford Flagship Live West (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England. As the UK’s largest provider of new affordable homes, delivering over 3,000 each year, we play a vital role in tackling the growing demand for safe, affordable housing and building a better future for our communities.

• £30,572.91 per year (pro rata) with annual review
• 27 days annual leave + bank holidays (pro rata), with buy/sell options
• Pension employer contributions up to 10%
• Life assurance & wellbeing support for you and family
• Flexible working options available

• Planning daily schedules for heating engineers and coordinating the end-to-end delivery of services and repairs
• Allocating emergency, urgent, and routine work to engineers effectively
• Monitoring service requests, job progress, and productivity using digital scheduling platforms
• Liaising between customers, suppliers, and internal teams regarding service issues
• Ensuring all operational processes meet quality, safety, and compliance standards
• Assisting with compiling performance reports, including KPIs and customer satisfaction data
• Hands‑on work with real impact in local communities
• Supported by a professional, inclusive, and safety‑focused team
• Opportunities for career development and further training
• Collaborative and values‑driven environment
• Experience in service coordination, planning, compliance, or a similar fast‑paced environment
• Strong IT skills with a flexible and adaptable approach to work
• Excellent communication and interpersonal skills, with a friendly, professional attitude
• Strong organisational skills and attention to detail

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

We’re Bromford Flagship Live West (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we…