Coordinator - Property Services

Salary: £25,936.00 - £30,000.00 Per year

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast‑paced operations support team in the Property Services division at our Yate office (Permanent).

SNG provides over 85,000 homes and invests in communities across London and the South of England, delivering quality, affordable homes and places people love for generations.

• Receive work orders and schedule work diaries for trade employees completing repairs and maintenance for residents.
• Liaise with trade staff and other repair staff to meet appointment targets and keep residents informed about their scheduled work.
• Deliver the right outcome for our customers.
• Act as the first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• Manage diary and booking schedules for the team.
• Complete required administration tasks.
• Seek opportunities to improve performance and offer solutions.
• Build and maintain strong working relationships with team members and business stakeholders.

• Solid experience in administration within a busy, customer‑focused role.
• Some understanding of building maintenance terminology.
• Experience using several different computer systems.
• Ability to manage your own workload.
• Strong customer service focus and confident telephone manner.
• Ability to think quickly and clearly and work well under pressure.
• Empathy and a passion for helping people.

• 25 days holiday plus bank holidays, with an extra day each year up to 30 days.
• Chance to buy or sell holidays as part of a flexible benefits package.
• 3 additional wellbeing days and 2 paid volunteering days.
• Generous matched pension scheme up to 12% and life cover at 4× salary.
• Enhanced maternity, paternity and adoption pay.
• Options for private medical, dental and critical illness cover.
• Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service.

We are committed to Equality, Diversity and Inclusion and strive to create a workplace where everyone can thrive.

Our purpose is to provide good, affordable homes that are the foundation for a better life, and our vision is thriving communities for generations.