International BSC Transactions Team Lead; Polish Speaking

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Location: Chipping Sodbury

Department: Business Service Centre (BSC) – International Transactions

Language Requirement: Fluent Polish and English

Salary £32,2000 - £37,000 depending on experience

Lead a High-Performing International Transactions Team

We are looking for an experienced Polish Speaking Team Leader to join our International BSC Transactions team. This is an exciting opportunity to lead a team responsible for processing invoices, purchase requisitions, and other key business transactions across multiple Heidelberg Materials countries.

As Team Leader, you will ensure the delivery of high-quality, efficient, and timely transaction processing while supporting, coaching, and developing a team of administrators and senior administrators. You will play a key role in maintaining service excellence, driving continuous improvement, and building strong relationships with stakeholders across the business.

• Lead, motivate, and develop a team of up to 10 employees processing high volumes of transactions.
• Ensure all activities are completed in line with established procedures, training, controls, and compliance requirements.
• Monitor performance against Service Level Agreements (SLAs) and drive a "right first time" culture.
• Support employee development through coaching, training, performance management, and regular feedback.

• Process and support the resolution of complex and non-standard transactions.
• Apply strong knowledge of systems, policies, and end-to-end processes to ensure accurate outcomes.
• Escalate and resolve issues where necessary to maintain service delivery standards.

• Provide professional, timely, and meaningful responses to customers, suppliers, and internal stakeholders.
• Build positive working relationships with stakeholders across Heidelberg Materials countries.
• Ensure a customer-focused approach is embedded within the team.

• Investigate complex transaction issues and identify effective solutions.
• Carry out root cause analysis and provide recommendations to management.
• Support the resolution of service issues and prevent reoccurrence.

• Develop and maintain expert knowledge of relevant transaction processes.
• Act as a key point of contact for process guidance and support.
• Deliver training and knowledge sharing across the wider team when required.

• Identify inefficiencies, process bottlenecks, and opportunities for improvement.
• Support and lead Continuous Improvement (CI) initiatives and projects.
• Contribute to the ongoing development of best practices and operational excellence.

We're looking for someone who can combine strong leadership skills with operational excellence and stakeholder management.

• Fluent Polish and English language skills, both written and spoken.
• Previous experience leading or supervising a transactional, finance, shared…