Fuelcard Telesales Representative

Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuelcard solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture. We are looking for a Full-time Fuelcard Telesales Representative to join our Yate Office.

Benefits: 22 days holiday (plus bank holidays) Discretionary annual bonus Company contributory pension Death in service scheme (2 x annual salary) Full training and development opportunities Cycle to work scheme Employee assistance programme Eye-care scheme Retail discounts Free on-site parking Hybrid working optional (TBC) Good public transport link to access depot

About the role:

40 hours per week, Monday – Friday Making outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRM Proactively converting sales opportunities and customer quotations into completed Fuelcard sales, working towards agreed sales and conversion targets Gathering customer information to update and maintain marketing lists Building rapport to gain customer confidence and trust Providing customer quotations Handling incoming customer queries via email in a timely manner Communicating customer trends and feedback internally Delivering an exceptional level of customer service General administrative duties as required

About you:

The successful candidate will be able to demonstrate the following:
Previous experience within a sales or telesales role Strong customer service skills Excellent telephone manner Strong written and verbal communication skills Resilient, motivated and confident Organised with the ability to prioritise your own workload Good administrative skills and attention to detail IT literate – proficient of working with CRM systems and Microsoft Office Confident, professional and resilient Understanding of data protection principles Live within a commutable distance to the depot based in Yate If you're enthusiastic, customer-focused and ready to join a friendly and supporting sales team, we would love to receive your application.