Fleet Co-Ordinator

We are currently seeking a highly skilled and experienced Customer Service & Fleet Co‑ordinator to join a leading used van retailer with operations across the UK. This is an excellent opportunity for a motivated professional looking to contribute to a reputable organisation within the automotive sector. Our client is committed to delivering exceptional customer experiences and maintaining efficient fleet operations, and they are keen to appoint a Customer Service & Fleet Co‑ordinator to support their head office and showroom in the Bath area.

• Competitive salary between £32,000 and £48,000 per annum, negotiable based on experience
• Potential for performance‑based bonuses
• 28 days annual holiday allowance
• State‑of‑the‑art working environment
• Full in‑house training provided
• Company pension scheme
• Staff vehicle purchase discount scheme
• Opportunities for long‑term career advancement within a rapidly expanding business
• 40‑hour week, Monday to Saturday, with alternate weekend working discussed upon application

• Manage customer queries, complaints, and feedback effectively, ensuring high levels of satisfaction
• Handle vehicle warranty registrations, claims, and associated administration
• Monitor and respond to online reviews to uphold company reputation
• Coordinate vehicle collections, deliveries, and driver scheduling to optimise logistics
• Oversee fleet maintenance scheduling, including servicing, MOTs, and repairs
• Maintain accurate records and update CRM systems consistently
• Support FCA and Consumer Duty compliance administration
• Produce regular reports on customer satisfaction, operational activities, and fleet performance
• Liaise with management to improve service processes and operational efficiency

• Previous experience within automotive customer service, aftersales, operations, or fleet coordination is essential
• Strong organisational and communication skills
• IT literacy with proficiency in CRM and fleet management systems
• Full UK driving licence with minimal points
• Ability to work effectively within a fast‑paced environment, prioritising tasks efficiently