Front desk agent

Education Requirements

Secondary (high) school graduation certificate.

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel, and change room reservations.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wake‑up calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

• Spreadsheet
• Internet

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player

7 months to less than 1 year.

• Evening
• Flexible hours
• Morning
• Night
• To be determined
• Day

Provides awareness training to employees to create a welcoming work environment for persons with disabilities.

Recruits newcomers and/or refugees displaced by conflict or natural disasters (e.g., Ukraine, Afghanistan). Supports foreign credential recognition. Offers mentorship programs that pair newcomers and/or refugees with experienced employees. Provides diversity and cross‑cultural training to create a welcoming work environment. Does not require Canadian work experience.

Participates in a government or community program or initiative that supports youth employment. Offers on‑the‑job training tailored to youth. Provides mentorship, coaching, and networking opportunities. Provides awareness training to employees to create a welcoming work environment for youth.

Provides awareness training to employees to create a welcoming work environment for veterans.

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.

Applies hiring policies that discourage age discrimination.

Applies hiring policies that discourage discrimination against members of visible minorities (e.g., anonymizing the hiring process). Offers mentorship programs that pair members of visible minorities with experienced employees. Provides diversity and cross‑cultural training to create a welcoming work environment for visible minorities.