Receptionist, Customer Service​/HelpDesk

Overview
The Det'on Cho Group of Companies is an investment company with 31 diverse companies, including 9 wholly owned subsidiaries and 22 joint venture partners serving our customers in the Northwest Territories and beyond. We promote a positive and supportive workplace focused on growth, teamwork and the care for our employees and are seeking a  full-time   Receptionist.  Our Keskorie Boarding Home is cultural oriented with a friendly work environment that houses people from all over the Territory.

What You Will Do
Under the supervision and direction of the Front Desk Supervisor, the Receptionist is a key team member of the Keskorie Boarding Home who will be instrumental in providing a warm welcome ensuring seamless transitions for our guests.

This role offers a unique opportunity to contribute to the well-being of Indigenous clients by providing culturally sensitive support and assistance throughout their stay at Keskorie Boarding Home.  Scheduled shift hours will be 12:00 am to 8:00 am, Wednesday to Sunday .

A Day In The Life

Greet guest upon arrival at the facility, ensure a positive and welcoming experience

Answering telephones, referring calls or taking messages

Assigning patients and/or escorts rooms

Coordinate with Shuttle Drivers to facilitate clients’ daily pickups, drop-offs and deliveries of patients’ prescriptions

Helping to arrange travel with relevant agencies

Front office duties such as data entry and filing

Other duties assigned by the Front Desk Supervisor

Job Requirements

Updated Immunization Record

Criminal Record with Vulnerable Sector Check

What You Bring

Knowledge of MS Office Suite and some data entry experience an asset

Excellent interpersonal skills and a friendly demeanor to create a welcoming environment for clients

Must have a valid First Aid/CPR Certificate or willing to take training immediately

WHMIS Certificate

Self-motivated and trustworthy

Must be able to work in a fast-paced environment

Ability to follow company processes, policies and procedures

What We Offer
In addition to a competitive salary and a great work environment, Keskorie Boarding Home also offers a generous benefits package, including:

Extended health, dental, vision, and prescription drug coverage

Employee Assistance Program

Health and Wellness Program

Group Life Insurance and Employee Accidental Death & Dismemberment coverage

Retirement Savings Plan and Tax-Free Savings Account (TFSA)

Vacation and Sick Leave

Career Development and Training Programs

We thank all applicants for submissions, however only those shortlisted for an interview will be contacted.

Priority Statement
We are committed to building a diverse and inclusive workplace where all employees feel valued and supported. We encourage applications from all individuals who meet the qualifications of the role. First preference shall be given to qualified individuals who identify as Yellow knives Dene First Nation, with those who identify as Indigenous (First Nations, Métis, and Inuit) also prioritized.

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