Receptionist, Customer Service​/HelpDesk

Overview

The Det'on Cho Group of Companies is an investment company with 31 diverse companies, including 9 wholly owned subsidiaries and 22 joint venture partners serving our customers in the Northwest Territories and beyond. We promote a positive and supportive workplace focused on growth, teamwork and the care for our employees and are seeking a full-time
Receptionist. Our Keskorie Boarding Home is cultural oriented with a friendly work environment that houses people from all over the Territory.

Under the supervision and direction of the Front Desk Supervisor, the Receptionist is a key team member of the Keskorie Boarding Home who will be instrumental in providing a warm welcome ensuring seamless transitions for our guests.

This role offers a unique opportunity to contribute to the well-being of Indigenous clients by providing culturally sensitive support and assistance throughout their stay at Keskorie Boarding Home.
Scheduled shift hours will be 12:00 am to 8:00 am, Wednesday to Sunday
.

• Greet guest upon arrival at the facility, ensure a positive and welcoming experience
• Answering telephones, referring calls or taking messages
• Assigning patients and/or escorts rooms
• Coordinate with Shuttle Drivers to facilitate clients’ daily pickups, drop-offs and deliveries of patients’ prescriptions
• Helping to arrange travel with relevant agencies
• Front office duties such as data entry and filing
• Other duties assigned by the Front Desk Supervisor

• Updated Immunization Record
• Criminal Record with Vulnerable Sector Check

• Knowledge of MS Office Suite and some data entry experience an asset
• Excellent interpersonal skills and a friendly demeanor to create a welcoming environment for clients
• Must have a valid First Aid/CPR Certificate or willing to take training immediately
• WHMIS Certificate
• Self-motivated and trustworthy
• Must be able to work in a fast-paced environment
• Ability to follow company processes, policies and procedures

In addition to a competitive salary and a great work environment, Keskorie Boarding Home also offers a generous benefits package, including:

• Extended health, dental, vision, and prescription drug coverage
• Employee Assistance Program
• Health and Wellness Program
• Group Life Insurance and Employee Accidental Death & Dismemberment coverage
• Retirement Savings Plan and Tax-Free Savings Account (TFSA)
• Vacation and Sick Leave
• Career Development and Training Programs

We thank all applicants for submissions, however only those shortlisted for an interview will be contacted.

We are committed to building a diverse and inclusive workplace where all employees feel valued and supported. We encourage applications from all individuals who meet the qualifications of the role. First preference shall be given to qualified individuals who identify as Yellow knives Dene First Nation, with those who identify as Indigenous (First Nations, Métis, and Inuit) also prioritized.